(Global) Customer Success Manager · DACH

Lunit Cancer Screening; Frankfurt; Remote; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Flexibility to work from home

Zusammenfassung

A leading AI healthcare company is seeking a motivated Customer Success Manager in Frankfurt to oversee customer management for AI solutions. Candidates should have 3-5 years of relevant experience, clinical backgrounds, and fluency in German and English. This full-time position offers the opportunity to drive customer satisfaction and retention by providing insights and training. Flexible work-from-home options are available.

Qualifikationen

• 3-5 years of relevant experience required.
• Native in German and fluent in English.
• Clinical experience as a radiographer, technologist, or biomedical engineer.

Aufgaben

• Serve as the primary point of contact for clients in the EMEA region.
• Lead new client onboarding processes.
• Conduct regular account reviews and provide insights.

Kenntnisse

Customer Relationship Management

Customer Onboarding

Account Management

Training and Support

Excellent Communication

Ausbildung

Relevant Bachelor's degree

Jobbeschreibung

(Global) Customer Success Manager · DACH

(Global) Customer Success Manager · DACH

3 days ago Be among the first 25 applicants

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"Conquering cancer through AI"

Founded in South Korea in 2013, Lunit is a global leader in Artificial Intelligence applied to Medical Imaging and Digital Pathology. With a strong commitment to innovation, our team of 500+ employees, including 20+ in Europe, has deployed our AI solutions across 3000+ sites in over 40 countries through direct expansion and global partnerships.

"Conquering cancer through AI"

"Conquering cancer through AI"

Founded in South Korea in 2013, Lunit is a global leader in Artificial Intelligence applied to Medical Imaging and Digital Pathology. With a strong commitment to innovation, our team of 500+ employees, including 20+ in Europe, has deployed our AI solutions across 3000+ sites in over 40 countries through direct expansion and global partnerships.

️ About The Position

We seek a motivated and experienced Customer Success Manager to oversee our chest and breast AI customer management in the DACH region. This role is crucial in ensuring that our clients effectively adopt and utilize our Lunit AI solutions, driving customer satisfaction and long-term partnership success.

Roles & Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for clients in the EMEA region, particularly in the area of Lunit's AI commercial products. Build and maintain strong, long-lasting relationships
• Customer Onboarding: Lead new client onboarding processes, ensuring seamless integration and adoption of AI solutions to the customer's workflow
• Account Management: Conduct regular account reviews, providing insights and recommendations to optimize the use of our solutions while addressing any client concerns
• Success Enablement: Develop and implement strategies to enhance customer satisfaction and retention. Collaborate with clients to understand their goals and ensure our solutions effectively meet their needs
• Feedback Gathering: Gather customer feedback and work closely with the product development team to drive continuous improvement and innovation of breast and chest AI solutions
• Training and Support: Coordinate and deliver training sessions to enhance user expertise and ensure optimal utilization of our solutions
• Market Insight: Stay updated on radiology industry trends, competitor activities, and regulatory changes to provide clients with the most relevant and strategic insights
  
  
  

Requirements

Qualifications

• 3-5 years of relevant experience required
• Native in German and fluent in English
• Clinical experience as a radiographer, technologist, or biomedical engineer
• Project engagement and management experience
• Knowledge of deep learning technology or AI applications in medical imaging or data
• Excellent written and verbal English communication, presentation skills and the ability to plan/execute educational sessions
• Ability to work independently in a field location (with occasional travel)
• Ability to build strong working relationships with peers
• Desirable: clinical experience as a radiographer, technologist, or biomedical engineer
  
  

How to Apply

• CV (resume, free format) submission required
  
  

️ Hiring Process

• Document Screening → Competency-based Interview 1 → Competency-based Interview 2 → Culture-fit Interview 1 → Culture-fit Interview 2 → Onboarding
• After the final interview, we may proceed with reference checks if needed
• Interviews are conducted in English.
  

Work Conditions and Environment

• Work type: full-time
• Working from home (Germany)
• Salary: after negotiation
  
  

ETC

• If you misrepresent your experience or education or provide false or fraudulent information in or with your application, it may be grounds for cancellation of the employment
• Lunit is committed in providing the preferential processing to those eligible for employment protection (national merits and people with disabilities) relevant to related laws and regulations

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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