Customer Success Manager (Munich / Mexico)

SERA Intelligence; München; Hybrid; EUR 45.000 - 80.000; Vollzeit

Zusammenfassung

An innovative firm is seeking a Customer Success Manager to enhance client engagement and drive operational excellence in horticulture. In this pivotal role, you will guide clients through onboarding, ensure they maximize the platform's capabilities, and provide valuable insights to shape product development. You'll engage with clients, analyze feedback, and support cultivation strategies while managing projects to ensure satisfaction. If you have a passion for horticulture technology and thrive in a dynamic environment, this opportunity is perfect for you!

Qualifikationen

• Experience in customer success or account management in SaaS or horticulture.
• Strong analytical skills to translate data insights into strategies.

Aufgaben

• Guide clients through onboarding and ensure successful platform use.
• Support cultivation strategies based on data analysis and client feedback.

Kenntnisse

Customer Success Management

Data Analytics

Communication Skills

Project Management

Problem-Solving Skills

Interpersonal Skills

Bilingual (Spanish and English)

Ausbildung

Bachelor’s degree in Business

Bachelor’s degree in Horticulture

Bachelor’s degree in Agriculture

Tools

Climate Computers (Priva, Hoogendoorn, Ridder)

Jobbeschreibung

Customer Success Manager

Location:

Querétaro, México. Remote work.
Munich, Germany. Hybrid work.

Company

AtSERA, we're pioneering the future of horticulture with our Growing Operations Platform. We merge cutting-edge data analytics, remote expertise, and operational tools to optimize commercial greenhouses. Our mission is to unlock the full potential of greenhouses worldwide, making advanced horticulture tools accessible and efficient on a large scale.

About the Role:

As a Customer Success Manager, you will be a vital part of our team, ensuring that our clients not only receive exceptional onboarding support but also continuous, value-driven service. You will be the key liaison between SERA and our clients, empowering them to fully leverage our platform for operational excellence. Your insights and feedback will be crucial in shaping our product development and enhancing user experience.

Responsibilities:

• Client Onboarding and Support:

  • Guide clients through seamless onboarding, configuring SaaS services for data accuracy.

• Customer Engagement and Feedback:

  • Actively gather and analyze feedback to enhance client success and address potential issues.

• Cultivation Strategy and Advisory:

  • Support cultivation strategies based on data analysis, research, and client consultations.

  • Ensure a continuous feedback loop between strategy implementation and outcomes.

• Innovation and Product Development:

  • Propose new features aligning with customer needs and market trends.

  • Collaborate with the product team for seamless feature integration.

• Project Management:

  • Act as a project manager for Proof of Concepts, ensuring timely execution and client satisfaction.

  • Monitor and report project progress, promptly addressing any issues.

  • Visit clients to track project progress.

• Account Expansion:

  • Identify opportunities for expanding services within existing accounts, promoting additional platform features.

Qualifications:

• Bachelor’s degree in Business, Horticulture, Agriculture, or a related field.

• Experience with Climate Computers (i.e. Priva, Hoogendoorn, Ridder).

• Proven experience in customer success, account management, or a similar role in the SaaS or horticulture industry.

• Strong understanding of data analytics and its application in operational improvement.

• Excellent communication and interpersonal skills, with the ability to build rapport with clients.

• Project management experience, with a track record of successfully overseeing projects from conception to completion.

• Analytical and problem-solving skills, capable of translating data insights into actionable cultivation strategies.

• A passion for innovation and a keen interest in the future of horticulture technology.

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

• Spanish and English proficiency.

• Own car and driver’s license - travel expenses reimbursed.

Join Us:

If you are excited about shaping the future of commercial horticulture and thrive in a fast-paced, innovative environment, we would love to hear from you. Apply now to become a part of our mission to revolutionize greenhouse operations!