Customer Success Manager (m / w / d) (remote)

Innoloft GmbH; Aachen; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Innoloft GmbH, a dynamic software company, seeks a full-time Customer Success Manager to drive customer success strategies and enhance client relationships. The role encompasses organizing onboarding, developing customer insights, and fostering growth among clients. Join a vibrant team with a flexible work culture and unlimited vacation.

Leistungen

Unlimited vacation

Flexible working hours and remote culture

Annual off-site team events

Personal development opportunities

Flat hierarchies and team spirit

Qualifikationen

• Experience in customer success management (≥1 year) in the software industry, ideally B2B SaaS.
• Fluency in English, with German as a plus.
• Work experience at startups or medium-sized companies.

Aufgaben

• Organize onboarding sessions and support for new and existing clients.
• Assist in creating scalable customer success strategies.
• Gather relevant customer success intelligence.

Kenntnisse

Communication

Proactive working style

Customer success management

Understanding of customer success formats

Ausbildung

Degree in business, communication, marketing, STEM, or similar

Jobbeschreibung

Intro

Innoloft is a young software company with an international team of >30 members that offers LoftOS. LoftOS is a no-code development platform enabling everyone to build web applications such as networks, marketplaces, or internal tools - without a single line of code.

What we look for

We are seeking a full-time (40h) Customer Success Manager to join our team. As our Customer Success Manager, you will help craft the company's scalable customer success strategies, build strong relationships with customers, and collaborate internally to deliver an excellent customer experience.

Tasks

1. Organize onboarding sessions and support for new and existing clients
2. Assist in creating scalable, automated customer success formats
3. Gather relevant customer success intelligence
4. Develop a deep understanding of our technology and suggest solutions and best practices to clients
5. Build synergies among customers with similar use cases
6. Set up and run QBRs (Quarterly Business Reviews) to align on customer goals and progress

Requirements

• Degree in business, communication, marketing, STEM, or similar
• Highly communicative, open-minded, and proactive working style
• Fluent in English; German proficiency is a plus
• Customer success management experience in the software industry: >1 year, ideally in B2B SaaS
• Work experience at startups or medium-sized companies
• Basic understanding of scalable customer success formats

Benefits

• Startup environment: young, successful company with renowned customers, flat hierarchies, and an international team
• Team with high employee satisfaction and great team spirit
• Flexible working hours and remote work culture (100% remote possible)
• Unlimited vacation
• Annual off-site team events (Belgium 2023, Turkey 2024)
• Exciting and high-responsibility tasks
• Personal development opportunities

Closing

Are you ready for a big vision, a challenging and responsible role, a fun team, and flexible working hours? Get in touch!