Customer Success Manager (m/w/d)

VusionGroup; Köln; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading IoT technology firm in Köln seeks a Service Delivery Manager to oversee managed services related to IoT & SaaS solutions in the retail sector. The ideal candidate will have 3-5 years of experience, strong customer relations skills, and must be proficient in German and English. This role offers a dynamic and collaborative work environment, committed to innovation and community support.

Leistungen

Programs for personal and professional growth

Fast-paced and challenging work environment

Supportive workplace culture

Qualifikationen

• Minimum 3-5 years' experience in a Service Delivery Manager role.
• Knowledge and experience in retail and IoT sectors are advantageous.
• German C1-Level is mandatory.
• Excellent command of written and spoken English.

Aufgaben

• Monitor compliance with service commitments.
• Coordinate teams to ensure quality service.
• Track service contract budgets.
• Define content and terms of service implementation.
• Lead customer steering committees.
• Propose changes to the service scope.

Kenntnisse

Dynamic and flexible

Strong customer relation skills

Ability to work under pressure

Team-oriented

Ausbildung

Degree in IT engineering or equivalent

Jobbeschreibung

About us:

VusionGroup empowers retailers to turn their physical stores into powerful digital assets, more automated, data-driven, AI-enabled, and connected, by leveraging our IoT Cloud technology.

At VusionGroup, our business plan sets ambitious, company-wide goals; we see growth as a challenge and innovation as a core component of our development strategy and our rapid international expansion. All our employees are given responsibility quickly, and their careers progress in line with changes in the Group.

Joining VusionGroup means working for the world’s leading supplier of electronic shelf labels for large-scale retailers and helping to build the history of our trailblazing business. It means believing in the business plan and sharing the ambitions of a fast-changing, internationally-focused company. Thanks to the talent and dedication of our multidisciplinary, multicultural teams, VusionGroup is enjoying unrivaled growth. We are entrepreneurs: VusionGroup is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling, and our mission is to empower.

Job Description

Within the Customer Success Management department, you will manage managed services around our IoT & SaaS solutions in conjunction with internal teams and customers in the retail sector. Your missions will include:

• Monitoring compliance with service commitments and the means implemented on service contracts (support, maintenance, fleet management, etc.) in conjunction with stakeholders (support, sales, customer project manager, expert, etc.)
• Coordinating teams (support, customer project manager, etc.) to ensure quality service and achieve service contract commitments
• Tracking service contract budgets
• Defining the content and terms of service implementation through SLAs/OLAs and their evolution as necessary in consultation with stakeholders
• Leading customer steering committees
• Ensuring events impacting the service contract throughout its lifecycle are addressed
• Developing progress plans and associated action plans
• Proactively proposing changes to the scope of service, quantifying them, and discussing them with the customer in collaboration with the KAM
• Participating in the implementation and renewal of contracts related to sales and pre-sales to provide indicators and information for strategy

Qualifications

Education:

• Degree in IT engineering or equivalent, with at least 3-5 years' experience in a Service Delivery Manager role, preferably in an international context

Experience:

• Knowledge and experience in retail and IoT sectors are advantageous

Skills:

• Dynamic, mobile, flexible, team-oriented, and able to foster a positive working environment
• Strong customer relation skills, resilience to pressure and stress, especially relevant in retail
• German C1-Level is mandatory
• Excellent command of written and spoken English, given the international scope of the role

Additional Information

We innovate. We help communities thrive.

VusionGroup operates in 19 countries. Joining us means being part of a globally distributed team of curious, committed, and collaborative colleagues.

The work environment is fast-paced, challenging, and ambitious. Your contributions will be valued as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is committed to creating a safe, happy, and respectful workplace. We offer programs and benefits to support your personal and professional growth.