Customer Success Manager (m/w/d)

Danaher Corporation; Köln; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company is seeking a Customer Success Manager to provide technical support and drive sales growth within the spatial biology segment. This remote role involves managing customer relationships, offering troubleshooting support, and consulting on consumables for research institutions. Ideal candidates will have a strong background in Life Sciences with hands-on lab experience.

Leistungen

Comprehensive healthcare

Paid time off

Flexible work arrangements

Qualifikationen

• Minimum 2 years of experience supporting consumable reagents products.
• In-depth knowledge of reagents, dyes, and immunohistochemistry used in Life Science research.
• Hands-on lab experience in Life Science research.

Aufgaben

• Providing front-line pre- and post-sales technical support for reagents and workflows.
• Engaging in consultative selling and upselling of consumables.
• Generating accurate, competitive quotes aligned with customer needs.

Kenntnisse

Technical support

Consultative selling

Customer relationship management

Ausbildung

Bachelor’s degree or higher in Life Sciences, Chemistry, Biochemistry

Jobbeschreibung

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

At Leica Microsystems, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where your unique viewpoint matters. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Shape the Future with Us!

Leica Microsystems has been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

We are launching a new, high-impact team to lead our strategic expansion into the rapidly growing spatial biology segment. We seek top sales and applications talent for a remote sales and customer support role. This is a rare opportunity to be at the ground floor of a major growth initiative, backed by Leica’s brand and expertise. If you have experience in spatial biology, you can leverage that knowledge immediately. As part of the Danaher Life Sciences group, you will have access to cross-company collaboration and career development opportunities. This role is your chance to shape the future and contribute to innovative projects alongside passionate colleagues.

Learn about the Danaher Business System, which makes everything possible.

As Customer Success Manager, you will provide technical support and troubleshooting for reagents and Spatial Biology workflows, ensuring customer satisfaction and product optimization. You will also drive sales growth through consultative selling, generate quotes, identify new opportunities, and manage customer relationships to ensure seamless integration and timely delivery of consumables.

This position reports to the Market Development Manager and is part of the commercial team in EMEA, working remotely from Germany, preferably in the southern part of the country.

Key responsibilities include:

• Providing front-line pre- and post-sales technical support for reagents and workflows.
• Engaging in consultative selling and upselling of consumables to research and academic institutions.
• Generating accurate, competitive quotes aligned with customer needs.
• Identifying and pursuing new sales opportunities within the existing base.
• Managing customer relationships, addressing issues, and ensuring timely delivery of consumables.

Minimum requirements:

• Bachelor’s degree or higher in Life Sciences, Chemistry, Biochemistry, or related field.
• At least 2 years of experience supporting consumable reagents products.
• In-depth knowledge of reagents, dyes, and immunohistochemistry used in Life Science research.
• Hands-on lab experience in Life Science research.
• Inside sales experience in the Life Science sector (preferred).

Preferred additional experience:

• Supporting Spatial Biology workflows.

Leica Microsystems offers comprehensive benefits, including healthcare and paid time off. Details are available at Danaher Benefits Info.

We support flexible, remote work arrangements where applicable, providing enriching careers regardless of work setup. Additional details will be provided during the interview process.

Join our team today and help accelerate the impact of science and technology. We partner with customers worldwide to solve complex challenges and develop innovative solutions.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the unique perspectives it brings to our workforce, workplace, and markets.