Customer Success Manager (m/f/d), Strategic Accounts

ThinkCell; Berlin; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Think-cell identity

Job summary

think-cell is seeking a Customer Success Manager for Strategic Accounts in Berlin to deepen relationships with executives, drive measurable business impact, and identify growth opportunities across strategic clients.

This role blends analytics, commercial acumen and technical curiosity to translate product value into business outcomes, with opportunities to shape AI-powered feature adoption and deliver executive-level workshops.

Responsibilities

• Strategic Account Management: Build and maintain relationships with executives and key decision-makers within assigned strategic accounts. Develop comprehensive account strategies and present them through executive-level presentations and business reviews.
• Business Analysis & Value Demonstration: Conduct in-depth analysis of customer usage patterns and business metrics. Create compelling presentations that demonstrate value realization and business impact, translating technical thinkcell features into clear business benefits.
• Retention & Growth: Proactively monitor customer health through data analysis. Develop and present expansion strategies, including up-sell and cross-sell opportunities, supported by thorough business cases and professional presentations.
• Thought Leadership & Enablement: Design and deliver executive-level workshops and training sessions. Create professional presentation materials that position our solutions within broader industry trends and best practices.
• Reporting & Documentation: Produce executive-level reports and dashboards that provide clear insights into customer performance and business outcomes.

Job description

Customer Success Manager (m/f/d), Strategic Accounts - Join Our Innovative Team at think-cell Software

Our Story

At thinkcell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.

What You Will Do

As a Customer Success Manager for Strategic Accounts at thinkcell, you will play a key role in building-relationships with some of our most important customers, driving measurable business impact, and identifying strategic growth opportunities.

Going beyond traditional Customer Success, you will combine analytical thinking, commercial acumen, and technical curiosity to solve complex business challenges and help customers maximize the value of our technology. As thinkcell continues to expand its Al-powered capabilities, you will also help customers explore new ways of working and unlock further opportunities for innovation and growth.

Key Responsibilities:

• Strategic Account Management: Build and maintain strong relationships with executives and key decision-makers within assigned strategic accounts. Develop comprehensive account strategies and present them through executive-level presentations and business reviews.
• Business Analysis & Value Demonstration: Conducting depth analysis of customer usage patterns and business metrics. Create compelling presentations that demonstrate value realization and business impact, translating technical thinkcell features into clear business benefits.
• Retention & Growth: Proactively monitor customer health through data analysis. Develop and present expansion strategies, including up-sell and cross-sell opportunities, supported by thorough business cases and professional presentations.
• Thought-Leadership & Enablement: Design and deliver executive-level workshops and training sessions. Create professional presentation materials that position our solutions within broader industry trends and best practices.
• Reporting & Documentation: Produce executive-level reports and dashboards that provide clear insights into customer performance and business outcomes.

You will be great for this position if you have

• Experience: 2+ years in management consulting, strategy consulting, or similar analytical roles, or 5+ years in customer success/account management or product management with demonstrated experience in strategic account management.
• Communication Excellence: Outstanding written and verbal communication skills in both English and-German. Proven ability to simplify complex concepts, develop-compelling business-narratives, and present-confidently to senior stakeholders.
• Technical Curiosity & Learning Agility: Genuine interest in technology, software, and Al. Demonstrated ability to rapidly understand new technical concepts and apply knowledge to business challenges.
• Relationship Management: Proven ability to build trust with senior executives and cross-functional stakeholders. Strong business acumen to identify opportunities that drive customer value and commercial growth.
• Technical & Analytical Skills:
• Advanced proficiency in Microsoft PowerPointwith ability.to create executive-ready presentations
• Advanced proficiency in Microsoft Excel for data analysis and reporting
• Prior experience with thinkcell isrecommended
• Familiarity with SaaS/Software products-or technical solution architectures

Key Attributes

• Results-oriented with strong-sense.of ownership and accountability
• Analytical mindset with ability to synthesize complex data into actionable insights
• Comfortable with C-level stakeholder interactions
• Adaptable and thriving in fast-paced environments with changing requirements
• Customer-centric with passion for delivering exceptional experiences

Our Values

As part of our team, you will embody and help shape the following principles that define us:

Forward Thinking

We embrace change and challenge the status quo.

Ownership

We take pride in our work and learn from our mistakes.

Unified Team

We foster collaboration, respect, and integrity.

Strive for Excellence

We set ambitious goals and pursue quality.

We believe in a human hiring process, every application is personally reviewed.

Why is think-cell the right place for you?

We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 220 people, committed to innovation and excellence.

thinkcell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!