Customer Success Manager (m/f/d) - Focus Voicebot

webAI; Kölln-Reisiek; Vor Ort; EUR 55.000 - 70.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen in der KI-Branche sucht einen Berater für den AI VoiceBot-Bereich. In dieser Rolle sind Sie der zentrale Ansprechpartner für unsere Kunden, arbeiten an der technischen Verantwortung und entwickeln individuell zugeschnittene Lösungen. Sie profitieren von 30 Tagen Urlaub, der Möglichkeit, im Homeoffice zu arbeiten, und einem positiven Arbeitsumfeld, das Teamarbeit und persönliche Entwicklung fördert.

Leistungen

30 Tage Urlaub

Möglichkeit, von zu Hause zu arbeiten

Budget für persönliche Weiterbildung

Team-Events

Betriebliche Altersvorsorge

Wertgutscheine

Qualifikationen

• Mindestens 2 Jahre Erfahrung in der Beratung.
• Leidenschaft für innovative KI-Themen.
• Erfahrung mit automatisierten Arbeitsabläufen wünschenswert.

Aufgaben

• Beratung der Kunden zur optimalen Nutzung unserer Lösungen.
• Technische Verantwortung für den AI VoiceBot-Bereich.
• Analyse von Prozessen und Identifikation von Automatisierungspotential.

Kenntnisse

Erfahrung in der Beratung

Innovative Lösungen entwickeln

Kommunikation

Analytisches Denken

Kundenbindung stärken

Tools

n8n

Open Source Werkzeuge

Jobbeschreibung

Your tasks

• You will advise our customers on how to make the most of our solutions – especially our AI VoiceBot – and support them as their central contact person.

• You will assume technical responsibility for the AI VoiceBot area.

• You configure individual VoiceBot solutions, develop effective prompts and ensure smooth operation.

• You analyze processes, identify automation potential, and develop smart workflows with tools like n8n.

• You identify customer needs, develop suitable solutions and implement them together with internal teams.

• You strengthen customer loyalty through strategic impulses and incorporate customer experiences into the further development of our products.

• You use CRM data, user analytics and customer feedbackto continuously optimize the customer experience.

Your profile

• You have at least 2 years of experience in consulting activities and are enthusiastic about developing innovative solutions.
• You are passionate about innovative AI topics and are already an enthusiastic ChatGPT user (m/f/d)
• Ideally, you have experience with open source tools for automated workflows or have a strong affinity for them.
• You are a communication genius and know exactly who needs what information and when, and you can convey it precisely.
• Precise formulation in German is your passion and you love to get to the point in texts.

Why us?

• The : 30 days of vacation, the option to work from home, a fixed closing time, a budget for your development, team events, e-bikes, retirement plans, and vouchers for Amazon & Co. are some of the offers our teams appreciate.
• Work with meaning:Your work has a positive impact on millions of people. Our solutions are always one step ahead and set new standards in customer service. This way, your work adds real value and helps ensure that service hotlines finally live up to their reputation.
• We ️ AI:Not only in our SaaS solutions, but also in our everyday work, we rely on the countless possibilities AI offers us to optimize processes and make our work easier. Look forward to a tech-savvy and experimental team with whom you can delve deep into the world of artificial intelligence! =)
• Teamwork:What we love most about comdesk? Our colleagues! We support each other, don't take ourselves too seriously, and can always rely on one another. Whether remote or at one of our three locations, teamwork isn't just an empty phrase for us!
• Job Crafting 4.0: You design your job with your experience, strengths, ideas, and preferences. We support you with everything you need and work together to design the job that fits you and your life.
• Growing together: Your knowledge is our collective gain. That's why we regularly provide you with updates in the form of conferences, workshops, courses, trainings, and the latest technology—whatever you need to develop professionally and personally.
• No fuss:What you do doesn't sit idle in a drawer, but gets put to work. We don't want unnecessary bureaucracy and hours of meetings. We work in a focused, hands-on manner, and with an eye for the essentials.