Customer Success Manager (m/f/d)

Hubdrive; Würzburg; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading software company in Würzburg is seeking a skilled Success Manager to enhance HR management processes for clients. You will coordinate project progress, communicate effectively with customers, and escalate issues as needed. The ideal candidate has extensive experience in project management, is eloquent, and can empathize with client needs. This role offers an attractive salary package and the opportunity to travel to major conferences worldwide.

Leistungen

Attractive salary package

Financial participation in success

Travel opportunities to major conferences

Personalized onboarding

Qualifikationen

• Several years of experience as a success manager or project manager.
• Familiarity with HR administration processes.
• Ability to communicate effectively with management-level clients.

Aufgaben

• Clarify project start details and improvements with customers.
• Discuss project progress in regular meetings.
• Escalate issues to management level if necessary.
• Ensure customer's full potential for improvements is reached.
• Conduct structured onboarding for new processes.

Kenntnisse

Project management

Communication skills

Customer relationship management

Change management

Problem-solving

Jobbeschreibung

• At the beginning, you will clarify with the customer when they would like to start the project, in which order they would like to establish the possible improvements in their HR management with our software and what needs to be prepared. They tend to underestimate the preparation ...
• In regular meetings, you discuss the progress of the project with the customer and their implementation partner, keep an eye on everyone completing their to-dos, point out milestones and offer your support with change management.
• If the customer or partner doesn't get things moving, you escalate to management level so that we can make progress.
• To the point: You make sure that the full potential of improvements reaches the customer.
• So if you want a lot of creative freedom, a lot of communication and customers who would love to fall around your neck again and again with gratitude, then this is the job for you.
• You have several years of professional experience as a success manager, as a project manager of complex projects or were a (key) account manager.
• You are already familiar with HR administration processes.
• Your dialogue partners on the customer side are often from the management level. Do you have what it takes? And are you eloquent too? Then it fits.
• You've been in the job for a while and would describe yourself as a seasoned person who gets straight to the point.
• Your degree is not so important to us. What counts for us is experience, standing, eloquence and, of course, your ability to empathise.
• You will receive structured, personalised onboarding.
• You deal with exciting customers from all over the world - from Edeka and Porsche to a Hollywood film production company. Do we need to say more?
• Your workplace is in an old loft with a Silicon Valley start-up atmosphere.
• You have variety and you can really make a difference with your customers.
• Right from the start, we plan your specific further development with you - in written and sustainable form.
• You can look forward to an attractive salary package with financial participation in the company's success, which is paid out every quarter.
• Several times a year you will be travelling with us to the major Microsoft conferences - in Las Vegas, New York, Singapore, Toronto, Orlando, Barcelona, Munich, etc.