Customer Success Manager (m/f/d)

Your mission

We are seeking a highly motivated and results-oriented Customer Success Manager (m/f/d) to join our Delivery Team. As a Customer Success Manager, your role will be pivotal in driving our existing customer satisfaction and generating new business opportunities. Your key responsibilities include:

Customer retention and sales support:

• You build and maintain strong, long-term relationships with existing customers.
• You develop and implement retention strategies to reduce churn and increase customer satisfaction.
• You proactively address customer concerns and issues to ensure their success.
• You manage renewals and identify opportunities for upselling or cross-selling.

Onboarding and training:

• You ensure seamless onboarding and are responsible for the rollout of the natif.ai platform.
• You identify problems at an early stage and push their solution.
• You provide product training and guidance to empower customers in using our software effectively.

Product improvement:

• You act as the voice of the customer, gathering feedback to drive product improvements.
• You analyze customer usage data to identify trends and opportunities for improvement.
• You keep customers informed about product updates and industry trends.

Your profile

Minimum qualifications:

• You have a bachelor's degree in Business Informatics or another technical study program.
• You have first experience in the supervision of customer projects, ideally in the areas of customer success, consulting, or account management, and ideally in the SaaS industry.
• You have strong communication, interpersonal, and organizational skills.
• You are self-motivated and proactive with a great willingness to learn.
• You have exceptional problem-solving abilities, quick comprehension, and a customer-centric mindset.
• You are fluent in German and English (at least B2-level).

Preferred qualifications:

• You like to analyze data and extract insights to drive customer success.
• You have a passion for technology and AI; familiarity with document processing or OCR software is a plus.

Why us?

• Experience innovation: Become part of an innovative company that aims to become the market leader in AI-powered document automation.
• Varied Tasks: Work on diverse assignments, exciting challenges, and innovative projects in a fast-growing organization.
• Unleash creativity: Enjoy a high degree of freedom to develop your creative ideas and work directly with key decision makers and AI experts.
• Create: Contribute your own ideas and shape the future of the company together with us.
• Personal growth: We strive for excellence in everything we do and thus place a high focus on your personal and professional development.
• Open corporate culture: Work in an open corporate culture with flat hierarchies and a diverse, interdisciplinary team.
• Attractive compensation: Benefit from a competitive compensation package, regular team events, and a variety of other benefits.
• Work-life balance: We attach great importance to work-life balance. Flexible working hours and the possibility to work from home guarantee this balance.

Contact information

Your recruiter:
Charlotte Risch
Human Resources
charlotte.risch@natif.ai
+49 160 819 71 58