Customer Success Manager m/f/d

Your mission

At Building Radar, we’re transforming how construction solution providers identify and engage with new opportunities. With our recent Series A funding, we are scaling rapidly, and our Customer Success team is a driving force in this growth.
As a Customer Success Manager, you will play a pivotal role in ensuring our customers maximize the value of our platform, driving retention, expansion, and long-term success. You’ll work closely with key accounts, helping them achieve measurable sales results while shaping the future of customer success at Building Radar. If you’re passionate aboutbuilding strong customer relationships, driving impact, and growing in a fast-paced environment, this is the perfect role for you!

Key Responsibilities

• Customer Relationship Management: Own and nurture a portfolio of accounts, ensuring customers achieve their goals and renew successfully.
• Onboarding & Adoption: Guide new customers through a structured onboarding process, ensuring they quickly see value from our platform.
• Retention & Expansion: Proactively identify upsell and cross-sell opportunities, collaborating with Sales to expand customer usage and revenue.
• Data-Driven Engagement: Monitor customer usage and engagement metrics to proactively address risks and unlock growth opportunities.
• Strategic Partner: Act as a trusted advisor to customers, providing guidance, best practices, and insights to help them succeed.
• Issue Resolution & Advocacy: Serve as the voice of the customer, working with Product and Engineering to enhance the user experience.
• Cross-Functional Collaboration: Partner with Sales, Marketing, and Product teams to create seamless customer experiences and drive continued success.

Your profile

• Experience in Customer Success or Account Management:2+ years of experience in a customer-facing role within a B2B SaaS, tech, or data-driven environment.
• Strong Relationship Builder:Proven ability to engage and influence key stakeholders across various levels of an organization.
• Growth-Minded & Proactive:You take ownership of challenges, seek out opportunities, and drive continuous improvement.
• Data-Driven & Analytical: Comfortable interpreting customer data, identifying trends, and using insights to drive strategic actions.
• Excellent Communication & Presentation Skills:Ability to convey complex ideas clearly and persuasively.
• Self-Starter & Team Player:Thrives in a fast-paced, high-growth environment while collaborating effectively across teams.
• Willingness to Travel:Open to regular travel (approx. 2 days every 2 weeks) to meet with key customers.
• Language Skills: Native or fluent in both German and English

Why us?

• High Growth Environment: At Building Radar you have the opportunity to be part of a growth story with international scale and develop in this high growth environment. You will have the opportunity to have a direct and lasting impact on the future of the construction industry.
• World Wide Vibes:As a member of our team, you will have the opportunity to work with professionals from 15+ countries around the world. Our team is full of motivated, passionate individuals from all walks of life, and we believe that embracing our global diversity will lead to greater creativity and innovation.
• Flexible Work: remote friendly work environment and unlimited vacation policy, empowering you to maintain a healthy work-life balance
• Cool Events:We offer awesome events, like mountain weekends, Oktoberfest visits, breakfasts, offsites and GoKart races - all designed to make our team bond and have a great time.
• Financial Compensation: We value your work and offer you variable salary components and special bonuses.
• Sport is our Passion: Our in-house fitness studio is an excellent benefit for those looking to stay fit and healthy. As a balance to the work in the office, we offer you a contribution to the membership.
• Development Budget: we understand the importance of supporting our employees' professional growth and development. For that reason, we provide a development budget to all of our employees to help them stay on top of the latest tools and trends in their field.
• You'll never walk alone:to win the hearts and minds of our new team members and make their transitions into their role as smooth as possible, we offer a Buddy program during the onboarding journey.