Customer Success Manager (m/f/d)

RELX International; Deutschland; On-site; EUR 54,000 - 90,000; Full time

Benefits offered by this job

Generous holiday allowance

Wellbeing programs

Contributory pension scheme

Travel season ticket loan

Maternity, paternity and shared leave

Employee Assistance Programme

Employee resource groups with time to志

Job summary

LexisNexis Intellectual Property Solutions in Germany (Bonn) is seeking a proactive Customer Success professional to guide enterprise customers through onboarding, training and renewal cycles.

You will translate business goals into actionable plans, deliver product enablement, and collaborate with Sales, Product and Support to maximize adoption, value and retention.

Requires a quantitative degree, strong analytical and communication skills, and fluency in English and German.

Qualifications

• Must have a university degree in a quantitative field such as mathematics, natural sciences, engineering, economics or data analytics.
• Experience in customer-facing roles such as Customer Success, Consulting or similar.
• Strong analytical and problem-solving skills with ability to structure complex topics.
• Excellent communication and presentation skills with confidence engaging international customers.

Responsibilities

• Manage a portfolio of enterprise customers across onboarding, training, usage development and renewal preparation.
• Lead customer conversations to understand objectives and translate insights into actionable plans.
• Deliver product training and enablement sessions and act as trusted advisor for product questions.
• Collaborate with Sales, Product and other teams to share feedback and support product improvement.
• Build long-term customer partnerships to support growth and renewals.

Skills

Customer-facing experience

Analytical thinking

Communication skills

Bilingual English/German

Education

Quantitative degree (math/science/engineering/economics/data analytics)

Job description

About our Team

At LexisNexis Intellectual Property Solutions, our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. Each and every day, the work our team does supports the development of new technologies and processes that ultimately advance humanity. Helping our customers reach their goals is our primary focus. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations and ultimately achieve superior results. Our overall success is measured by how well we deliver these results. We are proud to directly support and serve these innovators in their endeavors to better humankind.

Responsibilities

• Managing a portfolio of customers across the full lifecycle, including onboarding, training, ongoing support, usage development, and renewal preparation.


• Leading customer conversations to understand business objectives, use cases, and success criteria, and translating these insights into clear, actionable plans.


• Delivering product training, workshops, and tailored enablement sessions aligned to customer needs and maturity levels and acting as a trusted advisor and the primary point of contact for product-related questions and guidance.


• Applying strong analytical thinking and in-depth product expertise to help customers address complex business questions using patent and innovation data.


• Monitoring customer engagement and proactively identifying opportunities to increase adoption, value realization, and long-term retention.


• Identifying, documenting, and following up on product issues, while communicating clearly and professionally with customers and internal stakeholders.


• Collaborating closely with Sales, Product, and other internal teams to share customer feedback, support demonstrations, and contribute to ongoing product improvement.


• Building strong, long-term customer partnerships and helping to establish the foundation for sustainable growth and upsell opportunities.

Requirements

• A university degree in mathematics, natural sciences, engineering, economics, data analytics, or a comparable field.


• Experience in a customer-facing role such as Customer Success, Consulting, Solution Support, Technology Analysis, or a similar position.


• Strong analytical and problem-solving skills, with the ability to structure complex topics and explain them clearly and logically.


• Excellent communication and presentation skills, with confidence in engaging directly with international customers.


• Proven ability to manage expectations, build trust, and guide customers toward practical, value-driven outcomes.


• A proactive, structured, and well-organized working style, with the ability to learn new topics independently.


• A strong interest in technology trends, innovation, and data-driven decision‑making.


• Proficiency English and German, any other additional language is a plus.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Working for You

• Generous holiday allowance with the option to buy additional days


• Wellbeing programs


• Access to a competitive contributory pension scheme


• Travel Season ticket loan


• Maternity, paternity and shared parental leave


• Employee Assistance Programme


• Access to employee resource groups with dedicated time to volunteer


• Access to extensive learning and development resources

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Location & Salary

Primary Location Base Pay Range: Germany -Bonn €53,800 - €89,800.

We are an equal opportunity employer: qualified applicants are considered for and treated during empl

We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.