Customer Success Manager (m/f/d)

Relx Plc; Bonn; On-site; EUR 54,000 - 90,000; Full time

Benefits offered by this job

Holiday allowance

Wellbeing programs

Pension scheme

Travel loan

Parental leave

Employee assistance program

ERGs and groups

Learning resources

Job summary

LexisNexis Intellectual Property Solutions in Bonn, Germany is hiring a Customer Success professional to manage customers across onboarding, training, and renewal cycles. You will lead discussions to uncover objectives and translate them into strategic enablement plans, delivering tailored product trainings and acting as the main product contact for international clients.

You will apply strong analytical skills to address complex questions using patent and innovation data, monitor engagement,

Qualifications

• University degree in mathematics, natural sciences, engineering, economics, data analytics, or a comparable field.
• Experience in a customer-facing role such as Customer Success, Consulting, Solution Support, Technology Analysis, or similar.
• Strong analytical and problem-solving skills with the ability to structure complex topics and explain them clearly.
• Excellent communication and presentation skills with confidence in engaging international customers.
• Proactive, structured, and well-organized working style with ability to learn topics independently.
• Strong interest in technology trends, innovation, and data-driven decision-making.
• Proficiency in English and German; additional languages are a plus.

Responsibilities

• Manage a portfolio of customers across the full lifecycle: onboarding, training, ongoing support, usage development, renewal preparation.
• Lead customer conversations to understand objectives, use cases, success criteria, and translate into actionable plans.
• Deliver product training, workshops, and enablement sessions aligned to customer needs and maturity.
• Act as trusted advisor and primary contact for product-related questions and guidance.
• Apply analytical thinking and product expertise to help customers address business questions using patent data.
• Monitor customer engagement and identify opportunities to increase adoption and retention.
• Identify, document, and follow up on product issues, communicating clearly with customers and internal teams.
• Collaborate with Sales, Product, and others to share feedback and contribute to product improvements.
• Build strong, long-term customer partnerships and support upsell opportunities.

Skills

Customer-facing experience

Analytical thinking

Communication skills

English & German fluency

Problem solving

Independent learner

Education

University degree

Job description

About our Team

At LexisNexis Intellectual Property Solutions, our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. Each and every day, the work our team does supports the development of new technologies and processes that ultimately advance humanity. Helping our customers reach their goals is our primary focus. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations and ultimately achieve superior results. Our overall success is measured by how well we deliver these results. We are proud to directly support and serve these innovators in their endeavors to better humankind.

Responsibilities

• Managing a portfolio of customers across the full lifecycle, including onboarding, training, ongoing support, usage development, and renewal preparation.
• Leading customer conversations to understand business objectives, use cases, and success criteria, and translating these insights into clear, actionable plans.
• Delivering product training, workshops, and tailored enablement sessions aligned to customer needs and maturity levels and acting as a trusted advisor and the primary point of contact for product-related questions and guidance.
• Applying strong analytical thinking and in-depth product expertise to help customers address complex business questions using patent and innovation data.
• Monitoring customer engagement and proactively identifying opportunities to increase adoption, value realization, and long-term retention.
• Identifying, documenting, and following up on product issues, while communicating clearly and professionally with customers and internal stakeholders.
• Collaborating closely with Sales, Product, and other internal teams to share customer feedback, support demonstrations, and contribute to ongoing product improvement.
• Building strong, long-term customer partnerships and helping to establish the foundation for sustainable growth and upsell opportunities.

Requirements

• A university degree in mathematics, natural sciences, engineering, economics, data analytics, or a comparable field.
• Experience in a customer-facing role such as Customer Success, Consulting, Solution Support, Technology Analysis, or a similar position.
• Strong analytical and problem-solving skills, with the ability to structure complex topics and explain them clearly and logically.
• Excellent communication and presentation skills, with confidence in engaging directly with international customers.
• Proven ability to manage expectations, build trust, and guide customers toward practical, value-driven outcomes.
• A proactive, structured, and well-organized working style, with the ability to learn new topics independently.
• A strong interest in technology trends, innovation, and data-driven decision-making.
• Proficiency English and German, any other additional language is a plus.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Wellbeing programs
• Access to a competitive contributory pension scheme
• Travel Season ticket loan
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Primary Location Base Pay Range: Germany -Bonn €53,800 - €89,800.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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