Customer Success Manager (m/f/d)

LexisNexis Legal & Professional; Deutschland; Hybrid; EUR 54,000 - 90,000; Full time

Benefits offered by this job

Generous holiday allowance

Wellbeing programs

Pension scheme

Travel season ticket loan

Parental leave

Employee Assistance Programme

Learning and development resources

Job summary

LexisNexis Legal & Professional in Bonn is seeking a Customer Success professional to manage a portfolio across the full lifecycle, including onboarding, training, usage development and renewal preparation. You will lead customer conversations to understand objectives, translate insights into actionable plans, deliver product training and act as the primary product contact for guidance.

A university degree in a technical or analytical field, strong analytical and communication skills, and

Qualifications

• University degree in mathematics, natural sciences, engineering, economics, data analytics, or comparable field.
• Experience in a customer-facing role such as Customer Success, Consulting, Solution Support, Technology Analysis, or similar.
• Strong analytical and problem-solving skills, with the ability to structure complex topics and explain them clearly and logically.
• Excellent communication and presentation skills, with confidence in engaging directly with international customers.
• Proficiency in English and German.

Responsibilities

• Managing a portfolio of customers across the full lifecycle, including onboarding, training, ongoing support, usage development, and renewal preparation.
• Leading customer conversations to understand business objectives, use cases, and success criteria, and translating these insights into clear, actionable plans.
• Delivering product training, workshops, and tailored enablement sessions aligned to customer needs and maturity levels and acting as a trusted advisor and the primary point of contact for product-related questions and guidance.
• Applying strong analytical thinking and in-depth product expertise to help customers address complex business questions using patent and innovation data.
• Monitoring customer engagement and proactively identifying opportunities to increase adoption, value realization, and long-term retention.
• Identifying, documenting, and following up on product issues, while communicating clearly and professionally with customers and internal stakeholders.
• Collaborating closely with Sales, Product, and other internal teams to share customer feedback, support demonstrations, and contribute to ongoing product improvement.
• Building strong, long-term customer partnerships and helping to establish the foundation for sustainable growth and upsell opportunities.

Skills

Customer orientation

Strong communication

Analytical thinking

German language

English language

Education

University degree in mathematics, natural sciences, engineering, economics, data analytics, or comparable field

Job description

About our Team

At LexisNexis Intellectual Property Solutions, our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. Each and every day, the work our team does supports the development of new technologies and processes that ultimately advance humanity. Helping our customers reach their goals is our primary focus. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations and ultimately achieve superior results. Our overall success is measured by how well we deliver these results. We are proud to directly support and serve these innovators in their endeavors to better humankind.

Responsibilities

• Managing a portfolio of customers across the full lifecycle, including onboarding, training, ongoing support, usage development, and renewal preparation.


• Leading customer conversations to understand business objectives, use cases, and success criteria, and translating these insights into clear, actionable plans.


• Delivering product training, workshops, and tailored enablement sessions aligned to customer needs and maturity levels and acting as a trusted advisor and the primary point of contact for product-related questions and guidance.


• Applying strong analytical thinking and in-depth product expertise to help customers address complex business questions using patent and innovation data.


• Monitoring customer engagement and proactively identifying opportunities to increase adoption, value realization, and long-term retention.


• Identifying, documenting, and following up on product issues, while communicating clearly and professionally with customers and internal stakeholders.


• Collaborating closely with Sales, Product, and other internal teams to share customer feedback, support demonstrations, and contribute to ongoing product improvement.


• Building strong, long-term customer partnerships and helping to establish the foundation for sustainable growth and upsell opportunities.

Requirements

• A university degree in mathematics, natural sciences, engineering, economics, data analytics, or a comparable field.


• Experience in a customer-facing role such as Customer Success, Consulting, Solution Support, Technology Analysis, or a similar position.


• Strong analytical and problem-solving skills, with the ability to structure complex topics and explain them clearly and logically.


• Excellent communication and presentation skills, with confidence in engaging directly with international customers.


• Proven ability to manage expectations, build trust, and guide customers toward practical, value-driven outcomes.


• A proactive, structured, and well-organized working style, with the ability to learn new topics independently.


• A strong interest in technology trends, innovation, and data-driven decision‑making.


• Proficiency English and German, any other additional language is a plus.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Working for You

• Generous holiday allowance with the option to buy additional days


• Wellbeing programs


• Access to a competitive contributory pension scheme


• Travel Season ticket loan


• Maternity, paternity and shared parental leave


• Employee Assistance Programme


• Access to employee resource groups with dedicated time to volunteer


• Access to extensive learning and development resources

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Location & Salary

Primary Location Base Pay Range: Germany -Bonn €53,800 - €89,800.

We are an equal opportunity employer: qualified applicants are considered for and treated during empl

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