Customer Success Manager (m/f/d)

RELX INC; Bonn; On-site; EUR 54,000 - 90,000; Full time

Benefits offered by this job

Generous holiday allowance

Wellbeing programs

Contributory pension

Travel season ticket loan

Maternity/paternity and shared family/

Employee Assistance Programme

Employee resource groups with time to/

Learning and development resources

Job summary

LexisNexis Intellectual Property Solutions in Bonn is seeking a customer‑facing Customer Success professional to manage a portfolio of global clients across the lifecycle, from onboarding to renewal. You will lead conversations, translate outcomes into actionable plans, deliver product trainings, and act as trusted advisor to help customers realize value from patent and innovation data.

The role rewards analytical thinking, clear communication, and collaboration with Sales and Product to drive

Qualifications

• Experience in a customer-facing role such as Customer Success, Consulting, Solution Support, Technology Analysis, or a similar position.
• Strong analytical and problem-solving skills; ability to structure complex topics and explain clearly.
• Excellent communication and presentation skills; confident in engaging with international customers.
• Proven ability to manage expectations, build trust, and guide customers toward value-driven outcomes.
• Proactive, structured, and well-organized working style; able to learn topics independently.
• Strong interest in technology trends, innovation and data-driven decision-making.
• Proficiency in English and German; other languages a plus.

Responsibilities

• Managing a portfolio of customers across the full lifecycle: onboarding, training, ongoing support, usage development, renewal prep.
• Leading customer conversations to understand objectives, use cases and success criteria; translate into actionable plans.
• Delivering product training, workshops, and enablement sessions; act as trusted advisor and main contact for product questions.
• Analyzing patent and innovation data to help customers address complex business questions.
• Monitoring customer engagement; identifying opportunities to increase adoption and long-term retention.
• Documenting and following up on product issues; communicating with customers and internal teams.
• Collaborating with Sales, Product and others to share feedback and support product improvements.
• Building long-term customer partnerships to enable sustainable growth and upsell opportunities.

Skills

Customer-facing experience

Analytical thinking

Communication & presentation

English & German proficiency

Relationship building

Education

University degree in mathematics, natural sciences, engineering, economics, data analytics, or comparable field

Job description

About our Team

At LexisNexis Intellectual Property Solutions, our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. Each and every day, the work our team does supports the development of new technologies and processes that ultimately advance humanity. Helping our customers reach their goals is our primary focus. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations and ultimately achieve superior results. Our overall success is measured by how well we deliver these results.We are proud to directly support and serve these innovators in their endeavors to better humankind.

Responsibilities

• Managing a portfolio of customers across the full lifecycle, including onboarding, training, ongoing support, usage development, and renewal preparation.

• Leading customer conversations to understand business objectives, use cases, and success criteria, and translating these insights into clear, actionable plans.

• Delivering product training, workshops, and tailored enablement sessions aligned to customer needs and maturity levels and acting as a trusted advisor and the primary point of contact for product-related questions and guidance.

• Applying strong analytical thinking and in‑depth product expertise to help customers address complex business questions using patent and innovation data.

• Monitoring customer engagement and proactively identifying opportunities to increase adoption, value realization, and long‑term retention.

• Identifying, documenting, and following up on product issues, while communicating clearly and professionally with customers and internal stakeholders.

• Collaborating closely with Sales, Product, and other internal teams to share customer feedback, support demonstrations, and contribute to ongoing product improvement.

• Building strong, long‑term customer partnerships and helping to establish the foundation for sustainable growth and upsell opportunities.

Requirements

• A university degree in mathematics, natural sciences, engineering, economics, data analytics, or a comparable field.

• Experience in a customer‑facing role such as Customer Success, Consulting, Solution Support, Technology Analysis, or a similar position.

• Strong analytical and problem‑solving skills, with the ability to structure complex topics and explain them clearly and logically.

• Excellent communication and presentation skills, with confidence in engaging directly with international customers.

• Proven ability to manage expectations, build trust, and guide customers toward practical, value‑driven outcomes.

• A proactive, structured, and well‑organized working style, with the ability to learn new topics independently.

• A strong interest in technology trends, innovation, and data‑driven decision‑making.

• Proficiency English and German, any other additional language is a plus .

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Working for You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days

• Wellbeing programs

• Access to a competitive contributory pension scheme

• Travel Season ticket loan

• Maternity, paternity and shared parental leave

• Employee Assistance Programme

• Access to employee resource groups with dedicated time to volunteer

• Access to extensive learning and development resources

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Primary Location Base Pay Range: Germany -Bonn €53,800 - €89,800.

USA Job Seekers:

EEO Know Your Rights.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Support Form or please contact 1-855-833-5120.