Customer Success Manager (m/f/d)

RELX International; Bonn; On-site; EUR 54,000 - 90,000; Full time

Benefits offered by this job

Holiday allowance

Wellbeing program

Pension scheme

Travel season ticket loan

Parental leave

Job summary

LexisNexis Intellectual Property Solutions is seeking a Customer Success professional in Bonn to manage a portfolio across onboarding, adoption, and renewals. You will lead customer conversations, deliver product trainings, and act as a trusted advisor on product-related questions for international clients.

Requirements include a university degree in a relevant field, strong analytical skills, and fluency in English and German.

Qualifications

• Strong analytical and problem-solving skills.
• Experience in a customer-facing role such as Customer Success or similar.
• Excellent communication and presentation skills with international customers.

Responsibilities

• Managing a portfolio of customers across the full lifecycle including onboarding and renewal.
• Leading customer conversations to understand objectives and success criteria.
• Delivering product trainings and enablement sessions as a trusted advisor.
• Proactively identifying opportunities to increase adoption and retention.
• Collaborating with Sales, Product and internal teams to share feedback.

Skills

Analytical thinking

Customer-facing experience

English and German proficiency

Clear communication

Education

University degree in mathematics, natural sciences, engineering, economics, or data analytics

Job description

About our TeamAt LexisNexis Intellectual Property Solutions, our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. Each and every day, the work our team does supports the development of new technologies and processes that ultimately advance humanity. Helping our customers reach their goals is our primary focus. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations and ultimately achieve superior results. Our overall success is measured by how well we deliver these results. We are proud to directly support and serve these innovators in their endeavors to better humankind.ResponsibilitiesManaging a portfolio of customers across the full lifecycle, including onboarding, training, ongoing support, usage development, and renewal preparation.Leading customer conversations to understand business objectives, use cases, and success criteria, and translating these insights into clear, actionable plans.Delivering product training, workshops, and tailored enablement sessions aligned to customer needs and maturity levels and acting as a trusted advisor and the primary point of contact for product-related questions and guidance.Applying strong analytical thinking and in-depth product expertise to help customers address complex business questions using patent and innovation data.Monitoring customer engagement and proactively identifying opportunities to increase adoption, value realization, and long-term retention.Identifying, documenting, and following up on product issues, while communicating clearly and professionally with customers and internal stakeholders.Collaborating closely with Sales, Product, and other internal teams to share customer feedback, support demonstrations, and contribute to ongoing product improvement.Building strong, long-term customer partnerships and helping to establish the foundation for sustainable growth and upsell opportunities.RequirementsA university degree in mathematics, natural sciences, engineering, economics, data analytics, or a comparable field.Experience in a customer-facing role such as Customer Success, Consulting, Solution Support, Technology Analysis, or a similar position.Strong analytical and problem-solving skills, with the ability to structure complex topics and explain them clearly and logically.Excellent communication and presentation skills, with confidence in engaging directly with international customers.Proven ability to manage expectations, build trust, and guide customers toward practical, value-driven outcomes.A proactive, structured, and well-organized working style, with the ability to learn new topics independently.A strong interest in technology trends, innovation, and data-driven decision-making.Proficiency English and German, any other additional language is a plus .Work in a way that works for youWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working for YouWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Generous holiday allowance with the option to buy additional daysWellbeing programsAccess to a competitive contributory pension schemeTravel Season ticket loanMaternity, paternity and shared parental leaveEmployee Assistance ProgrammeAccess to employee resource groups with dedicated time to volunteerAccess to extensive learning and development resourcesAbout the BusinessLexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.Primary Location Base Pay Range: Germany -Bonn €53,800 - €89,800.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .Please read our Candidate Privacy Policy .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:EEO Know Your Rights .