Customer Success Manager (m / f / d)

Data Space Solutions GmbH; Bayern; Hybrid; EUR 60.000 - 120.000; Teilzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen CTO, um die technische Strategie und Architektur für eine SaaS-Plattform im Bereich gemeinnütziger Spenden zu gestalten. In dieser Schlüsselrolle sind Sie verantwortlich für die Entwicklung eines nachhaltigen Produkts und die Leitung eines internationalen Teams von Ingenieuren. Sie werden die Plattform für Wachstum und Skalierung vorbereiten, technische Risiken managen und eng mit Führungskräften zusammenarbeiten, um sicherzustellen, dass die Produkte den hohen Standards entsprechen. Diese Position bietet die Möglichkeit, in einem dynamischen und flexiblen Umfeld zu arbeiten, in dem Teamgeist und persönliche Entwicklung geschätzt werden.

Leistungen

5 weeks paid annual leave

Flexible work schedules

Sabbatical options

Yearly educational leave

Free psychological counselling

Transparent communication

Regular team events

Workation once a year

Qualifikationen

• Erfahrung als CTO oder in einer ähnlichen Position mit starken Führungsfähigkeiten.
• In-depth knowledge of the European payment domain is essential.

Aufgaben

• Entwicklung und Umsetzung der Tech-Strategie für RaiseNow.
• Verantwortung für die Softwarearchitektur und technische Entwicklung.

Kenntnisse

Leadership Skills

Knowledge of European Payment Domain

Technological Trends Awareness

B2B SaaS Experience

Budget and Business Planning

Regulatory Environment Experience

Technological Analysis

Strong Command of English

Ausbildung

Experience as CTO or Similar Position

Tools

PHP 7.4

Symfony 4.4

Ruby 3.04

Ruby on Rails 6.1

Docker

AWS ECS Fargate

Bitbucket Pipelines

AWS Services (Lambda, S3, etc.)

Jobbeschreibung

Please note : this position can be occupied in Berlin, Munich, Zurich or completely remote in Switzerland or Germany.

Part-time scope: at least 80%

You want to play a key role in shaping our platform, our tech strategy, and internal processes to drive the growth of RaiseNow, an innovative Tech4Good company.

Join us as our CTO and drive the direction and success of RaiseNow using your knowledge and understanding of architecture, compliance, scalability, and infrastructure. You are responsible for developing a sustainable and scalable software as a service (SaaS) product for organizations and charitable giving in Europe.

Our tech department currently consists of 5 cross-functional teams and 25 engineers in over 7 countries. In our remote-first setup, we cherish our strong team spirit and believe work can be both meaningful and fun.

Your mission

• Shape our tech strategy: You further develop, implement, and live RaiseNow's tech strategy and bring it to the tech teams.
• Prepare our platform for scaling and growth: You balance tech debt and agile product development to continuously improve our platform.
• Be responsible for the software architecture of RaiseNow: You oversee the technical development and make decisions to ensure we efficiently develop products according to our vision and continuously reduce inefficiencies and technical debt.
• Manage performance of our platform and technical risks, which means establishing missing processes or improving existing ones.
• Be a great communicator: You work closely with our Head of Product, CEO, COO, and other internal departments, and you also represent RaiseNow externally to partners, stakeholders, at events, and more.
• Live and shape our tech culture: You are a strong advocate of knowledge sharing, ownership, and have high-quality standards, which you carry in our Tech Department. You inspire our engineers to continuously improve our product.

Your profile

• You are experienced as a CTO or in a similar position where you demonstrated strong leadership skills and were involved in strategic decisions of the company.
• You have in-depth knowledge of the European payment domain.
• You keep up with the latest technological trends to build RaiseNow's Tech strategy.
• You have accompanied a company through a phase of rapid growth and know what decisions are needed to scale a platform.
• You have experience in a B2B SaaS company balancing tech debt and agile product development.
• You have a strong understanding of budgets and business planning to ensure our infrastructure is optimized for performance and costs.
• You have experience in a regulated environment and with certifications such as PCI DSS, GDPR, or ISO/SOC.
• You are able to conduct technological analyses and research to continuously advance our architecture.
• Strong command of English (C1/C2).
• PHP 7.4, Symfony 4.4 (yes, we're about to upgrade).
• Ruby 3.04, Ruby on Rails 6.1 (moving to 7 in Q4 2024).
• Behat, PHPUnit, PHPSpec for different use cases in the services.
• Docker containers on AWS ECS Fargate.
• Selected AWS services (Lambda, S3, SQS, SNS, DynamoDB, RDS).
• CI/CD through Bitbucket pipelines.
• ElastiCache, Route53, CloudFront.

Why RaiseNow

We value diversity and therefore welcome all applications regardless of gender, nationality, ethnic and social background, religion/belief, disability, and age.

• A future-oriented job in a meaningful environment with an international team.
• Enjoy flexibility around your working time and place: We offer flexible work schedules with annual working time as well as temporary working abroad options, all in a remote-first setup.
• 5 weeks paid annual leave plus additional PTO days per year, with RaiseNow your birthday as PTO.
• We know that time is precious: We're part of the pledge 1% initiative, offer sabbatical options, and yearly educational leave for everyone.
• Your health is important: our partner Instahelp gives you free access to psychological counselling when you're not feeling well.
• The perks of joining a scale-up: short decision paths, transparent communication, and regular team events, one workation per year to meet all colleagues in one spot.
• An innovative working environment with a culture of transparency, trust, and mutual respect.
• Project autonomy and space for personal development from the beginning.

Key Skills

Disaster Recovery, ICT, Data Management, Instrument Maintenance, Light Bus and Heavy Bus, AC Maintenance.