Customer Success Manager - L2

Street Group; Deutschland; Hybrid; EUR 35.000 - 42.000; Vollzeit

Zusammenfassung

Street Group, a fast-growing PropTech company in the UK, is looking for a Customer Success Manager (L2) in Manchester. The role is hybrid, with up to two days of work-from-home.

You will ensure customers get value from Spectre, the award-winning prospecting tool, and collaborate across teams to support product launches and feature feedback. You will drive strategy calls, retention, and upsell opportunities while building lasting relationships with customers and maintaining exceptional service

Qualifikationen

• Experience in customer success or retention roles.
• Ability to retain customers and handle objections.
• Self-driven with the ability to scale a business during high growth.
• Excellent written and verbal communication skills in English.
• Strong organizational skills with attention to detail.

Aufgaben

• Lead strategy calls with customers and identify retention opportunities.
• Drive renewals and upsell opportunities where appropriate.
• Provide best-practice guidance and customer enablement.
• Collaborate with product and support teams to feedback insights and influence product launches.

Kenntnisse

customer success

retentions

self-starter

attention to detail

communication

tech-savvy

Tools

CRM

AI-assisted workflows

Jobbeschreibung

Manchester (Hybrid, up to 2 days WFH) £30k-£36k, dependent on experience (OTE up to £42k)

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

If you join us, you’ll be helping to improve the property industry for everyone. As a Customer Success Manager you’ll be ensuring our customers are getting the most out of our award-winning prospecting tool, Spectre. You’re a real self-starter, a great communicator, and a confident and talented problem-solver, who isn’t afraid of going above and beyond for our customers.

This is a fast-paced role where no two days are ever the same - on any given day, you could be running a strategy call, working a retention, spotting an upsell opportunity, or providing best practice guidance. You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features.

If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in!

A bit about you…

• You have a background in Customer Success or Retentions, with real experience retaining customers and handling objections
• You're a motivated self-starter who works well independently and is excited by the opportunity to help scale a business during a high-growth phase
• You're highly organised with exceptional attention to detail
• You are passionate about providing an exceptional customer experience and building lasting relationships
• You have excellent written and verbal communication skills (fluency in written and spoken English)
• You're tech-savvy and genuinely open to picking up new tools and systems quickly, from our CRM to AI-assisted workflows - we care more about your curiosity and adaptability than which specific tools you've used before

Here's what you can expect to be working on as an L2 Customer Success Manager at Street Group

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