Customer Success Manager - Growth & Expansion (m/f/d)

Lumiform; Berlin; Híbrido; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid model: 3 days in the office

Modern office in Berlin

Personal learning budget

Discounted Urban Sports Club membership

Descripción de la vacante

A growing B2B SaaS company based in Berlin seeks a Customer Success Manager to manage existing customer relationships and drive growth. Candidates should have at least 2 years of relevant experience, native-level German, and fluent English. The role includes expanding customer accounts and implementing upsell strategies within a hybrid working model.

Formación

• At least 2 years of experience in a similar role.
• Experience in conducting customer training, workshops, or webinars.
• Strong sense of recognizing customer needs and translating them into measurable results.

Responsabilidades

• Responsible for revenue growth in existing customer base.
• Develop strategies for expansion and identify potential.
• Identify and implement upsell and cross-selling opportunities.

Conocimientos

Native-level German

Fluent English

Customer needs recognition

KPI-oriented thinking

Strong communication skills

Descripción del empleo

Customer Success Manager - Growth & Expansion (m/f/d)

Join Lumiform as a Customer Success Manager - Growth & Expansion (m/f/d).

Lumiform is a fast-growing B2B SaaS company based in Berlin. Over 1,000 companies in more than 35 countries use our software to efficiently carry out digital checklists, audits, and inspections across multiple locations, processes, and shifts. Our mission is to provide operational teams with the tools to achieve top performance every day.

We are looking for a Customer Success Manager:in – Growth & Expansion with a strong B2B SaaS background to strategically expand our existing customer relationships and drive sustainable growth.

We work hybrid and look forward to seeing you three days a week in our Berlin HQ (you decide the rest).

Aufgaben

• You will be responsible for revenue growth in our existing customer base.
• You will develop strategies for expansion and identify additional potential with Customer Success and Growth.
• You will identify and implement upsell and cross-selling opportunities.
• You will expand existing relationships, win new stakeholders in accounts, and expand our network.
• You will win back inactive customers.
• You will create offers, negotiate contracts, and close deals.
• You will convince customers in demos, webinars, and product presentations.

Qualifikation

• At least 2 years of experience as a Customer Success Manager, Sales Manager, Account Executive, or Account Manager, preferably in B2B SaaS.
• Native-level German and fluent English (both are required).
• Strong sense of recognizing customer needs and translating them into measurable results.
• You have a „get-things-done“ mentality, enthusiasm, and a confident appearance.
• Strong communication skills: you can present complex software in a simple and understandable way.
• Organized, analytical, and independent, yet consistent and persistent in achieving goals.
• KPI-oriented thinking and a passion for delivering real business impact.
• Experience in conducting customer training, workshops, or webinars.

Benefits

• Hybrid model: 3 days in the office, the rest you decide.
• Modern, bright office in the heart of Berlin with fresh fruit, free drinks, great coffee, and many cafes & restaurants nearby.
• LumiWeek: Once a year, the entire team comes to Berlin for a week — for workshops, team events, great food, and lots of fun.
• Regular team events and “Friyay” drinks on Fridays.
• Personal learning budget (books, courses, conferences — whatever you want) + quarterly time for personal development.
• Discounted Urban Sports Club or Circula membership.
• A diverse, international team (10+ nationalities!) where collaboration and open communication are a given.
• The chance to have a real impact on a rapidly growing user base.

Interested? Then send us your resume along with your salary expectations and the earliest possible start date. We look forward to hearing from you!

We live and love diversity! Regardless of age, gender, identity, origin, culture, or abilities — we are inspired by the uniqueness you bring. If you are interested in the role, apply!