Customer Success Manager (gn) Enterprise

Wandelbots GmbH; Dresden; Hybrid; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A leading technology company in Germany is seeking a Customer Success Manager focused on the Enterprise sector. In this role, you will drive customer adoption of their innovative automation platform while working cross-functionally with product and engineering teams. This position offers flexibility to work remotely or from their HQ in Dresden, with an emphasis on making an impact in industrial automation.

Leistungen

30 days of annual vacation

Flexible working hours

Volunteer time off

Free lunch and snacks

Training and mental health opportunities

Qualifikationen

• Proven experience in Customer Success or Account Management in B2B environments.
• Fluency in English; German proficiency is a plus.
• Experience working in fast-paced organizations.

Aufgaben

• Lead the customer journey from late-stage sales to onboarding.
• Develop collaboration plans with customers for their success.
• Design and coordinate trainings and technical workshops.

Kenntnisse

Communication

Interpersonal Skills

Organizational Skills

Technical Understanding

Proactive Mindset

Jobbeschreibung

Your mission

Asa Customer Success Manager focused on the Enterprise sector, you will be at the forefront of the Wandelbots mission to revolutionize industrial automation with software-driven solutions that scale across robots and production sites.

You will be responsible for driving and executing an Enterprise Customer journey that enables our Customers to adopt and scale the Wandelbots NOVA platform and become future-proof, software-driven manufacturing organizations of excellence.

You will workcross-functionally withProduct,Engineering,Design, andyour Revenue colleaguesto bring innovative solutions to the market that allow our customers and users easier access to robotics than ever before.

What You'll Do

• Lead theCustomer journey from late-stageSales to full onboardingand beyond
• Develop collaboration planswith yourCustomersto ensuretheir success, making surethey aremaximisingtheiroutcomesfromWandelbots products and services
• Developland and expand strategies that drivegrowth,fromproof-of-conceptprojects toenterprise-wide rollouts
• Monitor Customer sentiment and healthand proactively address potential issues
• Design and coordinatetrainings,technicalworkshops, expert consultation,and other support servicesand solutionsto ensure issue resolutionandproduct adoption
• GatherCustomer feedback and insights to inform our revenue generation strategies and support the Product and Engineering teamin product development
• Represent the voice of the customer, with data,within internal discussions

Your profile

• Proven experiencein Customer Success or Account Management within B2BEnterprise environments (you havesuccessfullyworked with largeEnterprise accounts)
• Excellent communication and interpersonal skills to manage diverse stakeholders(you are equally comfortable in a room with engineers orC-suite)
• Proven experienceworkingin startups or fast-paced, fast-changing,organizations(you havehightolerance for ambiguity and quicklylearnand adapt to new situations)
• Strong understandingand experience withtechnicalproducts, preferably inthe robotics, software development,or deep tech sectors
• Proven ability to work cross-functionally with Sales, Product, Engineeringand Designteams. You are someone who can motivate others around youfor the samegoal
• Strongself-organisationalskills and attention to detail(you are good at planning, documenting, andmaintainingan up-to-date CRM, CSplatform,and tickets)
• Proactivemindset with a focus on continuous improvement
• Fluency in English; Germanproficiencyis a plus
• Willingnessto travel as needed to meetyourCustomersand attend trade fairs
• Willingness to commute regularly to Dresden, particularly in the first months of your onboarding

You Are Awesome If

• You have a past in a technical role or are curious enough to have learned towrite code,pursue a no/low-code project, or evenprogram a robot.
• You'repassionate about technology,its potential to transform industries, and you contaminate others with that passion
• You work or have worked inproduction,manufacturingorindustrial automation

Why us?

Make an impact!
Work on an innovative, deep tech product that adds value to the robotics world and to society! Become a crucial part of something new, big and exciting where you can truly make an impact!

Our teams inspire!
Cross-functional communication is key. You'll get to know many of your 100+ colleagues. Collaborate with great people on our international teams who value knowledge sharing and unique ways of doing things!

Be authentic!
Work in a value-driven environment where everything may not be perfect, but we're working on it! Your feedback is required while you receive feedback and appreciation for your work!

Choose your flexibility!
Work remotely from all around Europe or in our beautiful HQ in Dresden. We live flexible working hours, according to your personal needs and those of your team! If you live far away, we offer mobility support for your Dresden job ticket.

Help others!
You can have up to 3 days of volunteer time off to help your favorite charity.

Develop yourself!
We offer training and mental health opportunities so that you can develop both mentally and professionally.

And there is even more!
Enjoy our free lunch, snacks and drinks, team events, 30 days of annual vacation + additional rest during Christmas season until New Year. If your child gets sick, we assure that a 100% of your usual earnings will be paid while you take care of your little one.