Customer Success Manager - Global Network Security Vendor

StealthWatch; München; Remote; EUR 140.000; Vollzeit

Zusammenfassung

Join a leading global network security vendor as a Customer Success Manager in Germany. This role offers an exciting opportunity to drive customer value and satisfaction for enterprise clients, ensuring successful onboarding and continuous support. If you have a passion for customer relationships and proven experience in the SaaS or network security sector, don't miss this chance to join a top-performing team.

Leistungen

Stock Options

Competitive base + bonus

Qualifikationen

• Proven experience as a Customer Success Manager or similar role.
• Fluent German and strong English communication skills.
• Experience with enterprise accounts in DACH is highly desirable.

Aufgaben

• Acting as a trusted advisor to enterprise customers.
• Driving customer retention and expansion opportunities.
• Delivering success plans and ensuring KPIs are met.

Kenntnisse

Customer Advocacy

Relationship Building

Problem Solving

Communication Skills

Ausbildung

Experience in network security, SaaS, or enterprise technology

Jobbeschreibung

Customer Success Manager (Enterprise, Germany)

Up to €140,000 OTE + Stock Options

Location : Germany (Remote / Flexible)

Join the Best Performing Team in the Business

Stealthwatch are proud to be partnered with a leading global network security vendor , renowned for innovation and excellence in enterprise cybersecurity solutions. As part of their continued investment in customer experience, they are looking to hire a Customer Success Manager (CSM) to support and grow relationships with enterprise customers across Germany .

This is a unique opportunity to join the #1 performing regional team — Germany — and play a critical role in driving value and satisfaction for some of the most strategic accounts in EMEA.

What You’ll Be Doing :

• Acting as a trusted advisor to enterprise customers, ensuring successful onboarding, adoption, and value realization of solutions.
• Building long-term relationships with stakeholders across customer organizations.
• Collaborating with Sales, Product, and Engineering to address customer needs and advocate for product enhancements.
• Driving customer retention, expansion opportunities, and reducing churn.
• Delivering success plans, QBRs, and ensuring KPIs are met or exceeded.

What We’re Looking For :

• Proven experience as a Customer Success Manager or in a similar role within network security, SaaS, or enterprise technology .
• Fluent German and strong English communication skills.
• Ability to build rapport with senior stakeholders and technical teams.
• Passion for customer advocacy, relationship-building, and problem-solving.
• Experience with enterprise accounts in DACH is highly desirable.

What’s in It for You :

• Up to €140,000 OTE (competitive base + bonus)