Customer Success Manager - Global Network Security Vendor

StealthWatch; Köln; Remote; EUR 100.000 - 140.000; Vollzeit

Zusammenfassung

A leading global network security vendor is seeking a Customer Success Manager in Germany. This role focuses on supporting and growing relationships with enterprise customers, ensuring successful onboarding and value realization of their solutions. The ideal candidate will have a background in network security or SaaS, as well as proficiency in both German and English, making it instrumental in securing strategic accounts in the region.

Qualifikationen

• Proven experience as a Customer Success Manager within network security or SaaS.
• Fluent in German and strong English.
• Ability to build rapport with senior stakeholders.

Aufgaben

• Acting as a trusted advisor to enterprise customers.
• Building long-term relationships with stakeholders.
• Driving customer retention and reducing churn.

Kenntnisse

Customer advocacy

Relationship-building

Problem-solving

Communication skills

Jobbeschreibung

Customer Success Manager (Enterprise, Germany)

Up to €140,000 OTE + Stock Options

Location : Germany (Remote / Flexible)

Join the Best Performing Team in the Business

Stealthwatch are proud to be partnered with a leading global network security vendor , renowned for innovation and excellence in enterprise cybersecurity solutions. As part of their continued investment in customer experience, they are looking to hire a Customer Success Manager (CSM) to support and grow relationships with enterprise customers across Germany .

This is a unique opportunity to join the #1 performing regional team — Germany — and play a critical role in driving value and satisfaction for some of the most strategic accounts in EMEA.

What You’ll Be Doing :

• Acting as a trusted advisor to enterprise customers, ensuring successful onboarding, adoption, and value realization of solutions.
• Building long-term relationships with stakeholders across customer organizations.
• Collaborating with Sales, Product, and Engineering to address customer needs and advocate for product enhancements.
• Driving customer retention, expansion opportunities, and reducing churn.
• Delivering success plans, QBRs, and ensuring KPIs are met or exceeded.

What We’re Looking For :

• Proven experience as a Customer Success Manager or in a similar role within network security, SaaS, or enterprise technology .
• Fluent German and strong English communication skills.
• Ability to build rapport with senior stakeholders and technical teams.
• Passion for customer advocacy, relationship-building, and problem-solving.
• Experience with enterprise accounts in DACH is highly desirable.

What’s in It for You :

• Up to €140,000 OTE (competitive base + bonus)