Customer Success Manager - Global Network Security Vendor

StealthWatch; Essen; Remote; EUR 100.000 - 140.000; Vollzeit

Zusammenfassung

Join a leading global network security vendor as a Customer Success Manager in Germany. You'll work with enterprise customers to build long-term relationships, ensuring their satisfaction and driving value from the company's cybersecurity solutions. This role involves close collaboration with various teams and aims at enhancing customer experience across strategic accounts in EMEA.

Qualifikationen

• Proven experience in Customer Success Management within network security or SaaS.
• Ability to build rapport with senior stakeholders and technical teams.
• Experience with enterprise accounts in DACH is highly desirable.

Aufgaben

• Acting as a trusted advisor to enterprise customers to ensure successful onboarding.
• Driving customer retention and identifying expansion opportunities.
• Collaborating with Sales and Engineering to meet customer needs.

Kenntnisse

Customer advocacy

Relationship-building

Problem-solving

Fluent German

Strong English communication

Jobbeschreibung

Customer Success Manager (Enterprise, Germany)

Up to €140,000 OTE + Stock Options

Location : Germany (Remote / Flexible)

Join the Best Performing Team in the Business

Stealthwatch are proud to be partnered with a leading global network security vendor , renowned for innovation and excellence in enterprise cybersecurity solutions. As part of their continued investment in customer experience, they are looking to hire a Customer Success Manager (CSM) to support and grow relationships with enterprise customers across Germany .

This is a unique opportunity to join the #1 performing regional team — Germany — and play a critical role in driving value and satisfaction for some of the most strategic accounts in EMEA.

What You’ll Be Doing :

• Acting as a trusted advisor to enterprise customers, ensuring successful onboarding, adoption, and value realization of solutions.
• Building long-term relationships with stakeholders across customer organizations.
• Collaborating with Sales, Product, and Engineering to address customer needs and advocate for product enhancements.
• Driving customer retention, expansion opportunities, and reducing churn.
• Delivering success plans, QBRs, and ensuring KPIs are met or exceeded.

What We’re Looking For :

• Proven experience as a Customer Success Manager or in a similar role within network security, SaaS, or enterprise technology .
• Fluent German and strong English communication skills.
• Ability to build rapport with senior stakeholders and technical teams.
• Passion for customer advocacy, relationship-building, and problem-solving.
• Experience with enterprise accounts in DACH is highly desirable.

What’s in It for You :

• Up to €140,000 OTE (competitive base + bonus)