Customer Success Manager – Germany (Renewals)

Trellix; Deutschland; Remote; EUR 55.000 - 80.000; Vollzeit

Zusammenfassung

Trellix seeks a Customer Success Manager in Germany, focused on driving renewals and customer engagement. The role involves building strong customer relationships, delivering tailored success plans, and advocating for client needs within a dynamic and inclusive environment. Candidates should possess strong consultation and relationship management skills, with a bonus for proficiency in German.

Leistungen

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Paid Parental Leave

Support for Community Involvement

Qualifikationen

• Experience in customer success or account management is key.
• Ability to develop trusted advisor relationships with stakeholders.
• Strong understanding of business and cybersecurity challenges.

Aufgaben

• Drive customer renewals and loyalty through effective relationship management.
• Develop comprehensive success plans tailored to customers' strategies.
• Handle escalations and coordinate cross-functional activities to resolve issues.

Kenntnisse

Customer relationship management

Consultation skills

Transformation advocacy

Cybersecurity understanding

German language

Jobbeschreibung

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Customer Success Manager – Germany (Renewals), remote, germany

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Client:

Trellix

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

98d3fb265cec

Job Views:

2

Posted:

21.06.2025

Expiry Date:

05.08.2025

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Job Description:

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Customer Success Manager – Germany (Renewals)

ID: JR0034240

Remote Germany

Customer Success Manager – Germany (Renewals)

About Trellix:

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at.

The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption and implementation of Trellix Solutions, leading to successful customer renewals. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational offerings and support. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a successful renewal.

You will be considered the lead customer liaison for strategic accountsdriving customer renewals

Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand customer's business strategy, technical environment and measurements for success with Quarterly Business Reviews to continue alignment and highlight ongoing progress

Advocate for our customers with a focus on transformation, engagement, and experience

Build and develop customer specific success plans to oversee customer on-boarding, adoption, and satisfaction across the portfolio to promote best practices and usage of Trellix products and solutions

Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion opportunities

Develop a comprehensive understanding of typical business and cyber security challenges faced by customers whilst demonstrating the fundamental capability of our technology, driving feature adoption to maximize time to value and return on investment.

Handle escalations of deployment or customer productivity blocking issues, and coordinate related activities with Sales, R&D and CS Engineering

Identify risks to the customer achieving their desired outcomes and stated business goals, working with account teams and cross-functional groups on risk mitigation or escalate as needed

German language is a bonus

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Paid Parental Leave

Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.