Customer Success Manager Germany

Nemetschek; Deutschland; Remote; EUR 70,000 - 100,000; Full time

Job summary

Nemetschek is seeking a Customer Success Manager (m/f/d) to manage and grow an international portfolio in the architecture, engineering, and construction space. You will guide customers through the post‑sales lifecycle, increase adoption of our 3D BIM software solutions, and actively drive renewals, expansion, and cross‑sell opportunities.

Responsibilities include onboarding, demos, business reviews, forecasting, and cross‑functional collaboration with Sales, Support, and Product to ensure

Qualifications

• 3+ years in a customer-facing role in CS or related fields.
• Experience in a B2B SaaS environment is a plus.
• AEC/O industry knowledge or CAD/BIM software.
• Knowledge of ALLPLAN, SDS2, SCIA and/or FRILO preferred.
• Excellent German and English communication.

Responsibilities

• Manage the full customer lifecycle from onboarding to renewal.
• Conduct demos and business reviews with accounts.
• Drive adoption, usage and satisfaction of BIM solutions.
• Identify churn risks and retention actions.
• Collaborate with Sales for upsell/cross-sell opportunities.
• Coordinate with Support/Product for issues.
• Maintain forecasts and report account status.
• Collect customer feedback for internal stakeholders.

Skills

Customer focus

Communication skills

Forecasting

Pipeline management

German & English

Tools

ALLPLAN

SDS2

SCIA

FRILO

Job description

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To strengthen our Customer Success team, we are looking for a Customer Success Manager (m/f/d) who will manage and grow an international portfolio of customers in the architecture, engineering, and construction environment. In this role, you guide customers through the entire post‑sales lifecycle, increase adoption of our 3D BIM software solutions, and actively drive renewals, expansion, and cross‑sell opportunities.

TASKS

• Manage the full customer lifecycle from onboarding and training through adoption, value realization, and renewal.
• Conduct regular check‑ins, product demos, and business reviews with your accounts.
• Drive customer engagement, usage, and satisfaction for our BIM solutions.
• Identify churn risks early and implement appropriate retention actions.
• Identify upsell, cross‑sell, and expansion opportunities in close collaboration with Sales.
• Coordinate and follow up on customer issues together with Support, Product, and other internal teams.
• Maintain accurate forecasts and report on the status and development of your accounts.
• Collect structured customer feedback and share it with internal stakeholders.

PROFESSIONAL REQUIREMENTS

• 3+ years’ experience in a customer facing role, ideally in Customer Success; alternatively in Sales, Account Management, Customer Service, or Technical Support.
• Experience in a B2B SaaS environment is a plus.
• Industry knowledge in AEC/O and/or experience with CAD/BIM or similar software.
• Ideally, product knowledge of ALLPLAN, SDS2, SCIA and/or FRILO.
• Excellent communication and presentation skills.
• Strong organizational skills and experience with forecasting and pipeline management.
• Very good written and spoken German and English.

SOFT SKILLS

• Strong customer focus and empathy.
• Excellent relationship building skills and the ability to influence without authority.
• Solution oriented mindset and high sense of ownership.
• Team player who collaborates effectively with different stakeholders.
• Resilience and ability to manage multiple priorities in parallel.