Customer Success Manager - German Speaking (all genders)

TeamViewer GmbH; München; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

Join a leading remote connectivity software company as a Customer Success Manager. You will ensure client success and satisfaction, establishing strong relationships and delivering trainings. This role requires fluency in English and German, along with a background in IT. TeamViewer promotes a diverse and inclusive work environment and offers an attractive compensation package.

Leistungen

Great compensation and benefits packages

Company achievement bonus or sales bonus

Premiums for private pension plan

Option to lease an e-bike

Access to Corporate Benefits platform

Hybrid and flexible work time

Work From Abroad Program

Regular team events

Qualifikationen

• Degree in computer science, information systems, or similar.
• Experience working with customers and communicating effectively.
• Experience in managing projects and delivering enterprise software solutions.

Aufgaben

• Manage client deployments and ensure customer satisfaction.
• Coordinate with project teams and deliver product training.
• Monitor customer health metrics and develop usage strategies.

Kenntnisse

Fluency in English

Fluency in German

Customer advocacy

Relationship building

Project management

Ausbildung

Degree in computer science or related field

Jobbeschreibung

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

TeamViewer is looking for a dynamic and results-oriented Customer Success Manager to join our fast-growing team. As a Customer Success Manager specializing in Software as a Service (SAAS), you will play a crucial role in ensuring the success and satisfaction of our clients. Manage and oversee the successful deployment to our customers and identify potential for further deployments of the TeamViewer product portfolio.

Establish strong relationships with key stakeholders within client organizations, coordinate project teams, constantly engage with assigned customers and identify potential for further deployments or opportunities for our sales colleagues

Deliver trainings, product demonstrations, deployment projects or troubleshooting sessions with customers as needed

Work closely with the support, sales engineering and technical project management teams to ensure timely resolution of client issues and concerns

Voice of the Customer : CSMs will be expected to champion the voice of the customer internally at TeamViewer. In addition to providing an authoritative view of customer health, working closely with Product and Engineering, Marketing, Support and Sales, the CSM will :

Monitor customer health metrics and implementing strategies to develop usage and customer value of our solutions

Support executive alignment and engagement with customers.

Connect customer feedback to Product & Marketing

Develop customer champions to help evangelize within customer organizations and externally with other TeamViewer customers

Requirements

Degree in computer science, information systems, applied computer science, or similar education with IT-related background

Fluency in English and German is mandatory

Experience working in close customer collaboration, and the ability to effectively communicate at all levels

Experience advocating for customers and the ability to foster and cultivate relationships with key customers

Experience with managing projects and programs

Related experience in delivering enterprise software solutions is a plus

Available to visit (existing and potential) enterprise customers

What we offer

Onsite Onboarding in our HQ office for an optimal start

Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews

Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer

Public transport friendly offices

Option to lease an e-bike (Germany only)

Special terms for local gyms

Access to Corporate Benefits platform with many discounts

Regular Team events and company-wide celebrations

Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

Hybrid and Flexible work time with up to 50% home office

Work From Abroad Program allowing up to 40 days of work outside your contracting country

We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.