Customer Success Manager - German Speaker

Workiva Netherlands BV; Frankfurt; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Workiva is seeking a Customer Success Manager to enhance customer relationships and ensure return on investment in their platform. The successful candidate will work closely with various teams to drive adoption and will need strong communication skills, along with fluency in English and German. This role requires a commitment to customer success and the ability to manage accounts effectively while analyzing customer needs.

Qualifikationen

• 2 years of related experience in Customer Success or Sales.
• Fluency in English and German essential.
• Experience with SaaS applications preferred.

Aufgaben

• Drive customer adoption of Workiva solutions.
• Consult on best practices and workflows.
• Advocate for customers internally and provide feedback.

Kenntnisse

Communication

Presentation

Problem Solving

Time Management

Customer Advocacy

Ausbildung

Undergraduate degree or equivalent experience

Jobbeschreibung

Workiva Customer Success Managers (CSM) are a critical part of our customer-facing team. CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes; and identifying opportunities for growth within their named accounts post-sale. As a CSM, your primary mission will be to maximize our customers return on investment (ROI) in the Workiva Platform. You will develop and maintain close relationships with management, product adoption sponsors, and / or key stakeholders throughout the customer lifecycle. You will work closely with Workiva’s Services team, Support team, Marketing team, and Sales team to drive adoption by ensuring customers are effectively onboarded, trained, and supported throughout the customer journey.

What You’ll Do

Drive customer adoption of Workiva solutions

Ensure continuous ROI to your customers

Consult on best practices, workflows, and management business reviews

Develop multi-purpose relationships throughout customer organizations

Identify risks within named accounts & take appropriate actions to manage and / or escalate to an efficient resolution

Ensure all customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans

Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teams

Work with Sales to understand the details of upcoming renewals

Teach customers how to use the Workiva Platform

Use customer management tools to track customer communication, issues, and metrics

What You'll Need

Minimum Qualifications

Undergraduate degree or equivalent combination of experience and education in a related field; an advanced degree may be considered in lieu of professional experience

2 years of related experience (Customer Success, Customer Service, Account Management or Sales)

Fluency in English and German

Preferred Qualifications

Experience supporting a SaaS application preferred

Knowledge and proven experience of working within the Financial Industry

Deep commitment to customer success

Ability to understand complex problems and explain the source of those problems simply

Strong communication and presentation skills with a high level of comfort in delivering consultative recommendations

Self-starter with strong time management and prioritization skills

Travel Requirements & Working Conditions

Willingness to travel up to 10% for team and corporate meetings, fostering relationships and representing company interests

Reliable internet access for any period of time working remotely, as we embrace flexible work arrangements

Workiva is an Equal Opportunity Employer.We believe that great minds think differently.We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email.

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.