Customer Success Manager, German Speaker

Semperis; Berlin; Hybrid; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

A leading cybersecurity company is seeking a Commercial Customer Success Manager, fluent in German and English, to manage customer portfolios and deliver exceptional value. The role involves collaborating with cross-functional teams and utilizing structured playbooks to ensure customer success across the EMEA region.

Leistungen

Career development opportunities

Work with cutting-edge technology

Collaborative global team environment

Qualifikationen

• 2+ years in a Customer Success, Account Management, or related role.
• Fluent in German and English; other languages are an advantage.
• Experience in a scaled Customer Success environment is required.

Aufgaben

• Manage a broad portfolio of commercial customers in EMEA.
• Design and execute scalable success plans using playbooks and automation.
• Conduct periodic health reviews and performance check-ins.

Kenntnisse

Customer Success

Account Management

Communication

Analytical Skills

Problem Solving

Tools

Salesforce

Gainsight

Jobbeschreibung

Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good— starting with being a good workplace. Semperis is recognized as one of America’s Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, a DUNS 100 top Start Up to work for and Inc. Best Workplace for multiple years.With teams around the world, you’ll be working alongside top global talent in Cybersecurity and Identity Access Management.

If you are a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skills—we’d love to meet you.

**German Speaking

Who We’re Looking For

We are seeking a Commercial Customer Success Manager, German Speaking to help scale our success programs for our growing segment of commercial customers in the EMEA region. You will play a key role in building and managing our scale success programs for a growing cohort of commercial customers across the EMEA region delivering an exceptional customer journey across all segments.

In this role, you will manage a broad portfolio of customers, driving success through ahybrid engagement modelthat combinestargeted 1:1 interactions duringcritical stages of the customer journeywith tech-enabled, one-to-many strategies. Leveraging structured playbooks, digital content, automation, and customer health metrics, you’ll accelerate time-to-value, deepen product adoption, and ensure long-term retention.

This is an ideal opportunity for someone who has developed or supported a scaled Customer Success program, blending strategic vision with operational execution. You’ll collaborate cross-functionally with Product, Support, Sales, and Engineering to ensure our commercial customers achieve impactful and measurable outcomes. With high visibility across the organization, your work will shape how Semperis delivers Customer Success at scale.

What You’ll Be Doing

• Manage a broad portfolio of commercial customers in EMEA, primarily in German-speaking regions

• Engage directly with customers at critical points in their journey to ensure value realization

• Design and execute scalable success plans using playbooks, automation, and content delivery

• Build and iterate on our commercial success program to improve time-to-value (TTV), adoption, and retention

• Conduct periodic health reviews and performance check-ins; track engagement through defined KPIs

• Collaborate with Product and Technical teams to escalate issues, share feedback, and influence roadmap

• Identify patterns, risks, and growth opportunities across your book of business

• Partner with Sales to support expansion and upsell opportunities

• Contribute to customer-facing initiatives like webinars, training content, and workshops

• Maintain accurate customer records to ensure alignment across CS, Support, and Sales

What You Bring

• 2+ years in a Customer Success, Account Management, or related role

• Fluent in German and English (spoken and written), other languages are an advantage!

• Strong aptitude and drive to develop and maintain a deep understanding of Semperis solutions and related Microsoft technologies such as Active Directory and Azure AD

• Experience working in a scaled/digital Customer Success environment or supporting a large, diverse customer base

• Demonstrated success in driving adoption and customer outcomes at scale

• Familiarity with identity, cybersecurity, or IT infrastructure is a plus (Active Directory, Azure AD, etc.)

• Ability to understand and clearly explain technical cybersecurity data to both technical and non-technical audiences

• Strong communication, analytical, and organizational skills

• Passion for solving problems, creating structure, and continuously improving the customer experience

• Ability to work independently while collaborating across teams

• Experience with tools like Salesforce, Gainsight, is a plus

Why Join Us?

• Join a fast-growing cybersecurity company solving real-world threats

• Work with cutting-edge identity security technologies

• Be part of a mission-driven, global team with career development opportunities

• Help shape and scale a success program that impacts hundreds of customers

#LI-DZ1

#LI-Remote

**Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices—or where the job description specifies a required location—will follow our hybrid work model. This includes working onsite three days per week and remotely the remaining days.

Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.