Customer Success Manager (German Language Required)

RLDatix; Nordrhein-Westfalen; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading healthcare technology company is seeking a Customer Success Manager based in Germany to enhance customer satisfaction and drive value from their solutions. The role involves managing key accounts, defining customer success practices, and collaborating with various teams. The ideal candidate should have 5–8 years of experience in Customer Success, fluency in German and English, and familiarity with healthcare or HR software. This position offers a hybrid work model.

Leistungen

Flexible work arrangements

Employee wellness programs

Opportunity to lead a team

Qualifikationen

• 5–8+ years of experience in Customer Success or Account Management.
• Proven success in driving customer value post-implementation.
• Strong understanding of software support and delivery processes.

Aufgaben

• Define best practices and processes for customer success.
• Manage a portfolio of key customers for renewal and satisfaction.
• Collaborate with Sales and Support for seamless customer experience.

Kenntnisse

Customer Success

Account Management

B2B SaaS

Fluency in German

Stakeholder management

Jobbeschreibung

Customer Success Manager | Customer Operations | Germany | Hybrid

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re searching for a Germany-based Customer Success Manager to join our Customer Operations team, so that we can enhance healthcare safety and quality for our customers. The Customer Success Manager will play a key role in building and shaping the Customer Success function in Germany—laying the foundation for scalable growth, managing key accounts, and ensuring customers achieve measurable value from our RLDatix solutions.

How You’ll Spend Your Time

• Act as the founding Customer Success Manager for Germany, defining best practices and processes for customer success.
• Manage a portfolio of key Optima and Breitenbach customers to drive renewal, adoption, and satisfaction.
• Collaborate closely with Sales, Support, and Professional Services to ensure a seamless customer experience.
• Develop repeatable onboarding and success frameworks tailored to German healthcare clients.
• Prepare to build and lead a small Customer Success team as the function grows.
• Represent Customer Success in process improvement initiatives, including NPS and customer health scoring.

What Kind of Things We’re Most Interested in You Having

• 5–8+ years of experience in Customer Success, Account Management, or Post-Sales roles, ideally in B2B SaaS or healthcare.
• Proven success driving customer value and retention post-implementation.
• Strong understanding of software support and delivery processes.
• Excellent stakeholder management skills, with experience engaging at director and executive levels.
• Fluency in German and English is essential.
• Ability to work independently and build new structures within a global, matrixed environment.
• Willingness to travel 1–2 times per month to customer sites and RLDatix offices.
• Familiarity with healthcare or Workforce Management / HR software is a plus.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, sexual identity, national origin, disability, handicap, marital status, or any other status or condition protected by German law.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [e-mail]