Customer Success Manager for key Automotive EV accounts in Germany

Keysight Technologies; Böblingen; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

A leading company in technology innovation is seeking a Customer Success Manager in Böblingen, Germany. This role involves managing strategic customer relationships in the EV Battery Test and Charging sectors, ensuring satisfaction and continuous support to maximize product adoption and explore new opportunities.

Qualifikationen

• Good command of German or native speaker required.
• Proven track record working with difficult customer scenarios.
• Flexibility to travel on short notice and familiarity with end-to-end support.

Aufgaben

• Ensure customer satisfaction and uptime of test systems.
• Drive effective adoption and expansion of Keysight solutions.
• Identify new commercial opportunities for growth.

Kenntnisse

Project management

Strong organizational skills

Communication skills

Customer engagement

Problem solving

Jobbeschreibung

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our approximately 15,000 employees create world-class solutions across communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity, and inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

The Customer Success Manager (CSM) role is based in Germany and will be responsible for multiple strategic German customers in EV Battery Test and/or Charging technologies. The successful candidate will work closely with our EV customers and cross-functional Keysight teams during the post-sales phase to ensure customer satisfaction and uptime of the Keysight test systems.

Responsibilities

1. Manifestation of full strategy/vision
2. Orchestration of customer lab operation outcomes
3. Driving effective adoption and expansion of the Keysight solutions
4. Identification of new commercial opportunities

Qualifications

• Good command of German language or native speaker
• Project management experience or background
• Strong organizational and communication skills with the ability to prioritize tasks logically and efficiently
• Flexibility to travel at short notice to address customer requests or escalations
• Proven track record of working successfully with customers in difficult situations
• Knowledge of EV business or flexibility to travel to Bochum / visit other EV customers for upskilling during the first 3 months
• Preferably experience and familiarity with end-to-end support and quality processes
• Ability to influence and drive resolution with cross-functional teams

We are most interested in finding the best candidate for the job. We encourage you to apply for this position at Keysight even if you do not meet all of the requirements listed.

Careers Privacy Statement

• Keysight is an Equal Opportunity Employer.