Customer Success Manager (f/m/d) - Remote Europe

Randstad (Schweiz) AG; Berlin; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading company in AI and automation is seeking a Customer Success Manager to oversee the onboarding and product adoption of enterprise clients. The role involves managing the customer lifecycle and driving success through tailored automation-driven plans. Suitable candidates will have significant experience in similar roles and possess strong communication skills.

Leistungen

Fully remote role

Competitive salary and performance incentives

Professional development opportunities

Chance to work with cutting-edge technologies

Collaborative culture

Qualifikationen

• Experience in managing the full customer lifecycle (onboarding, adoption, expansion) in SaaS or AI.
• Strong background in automation with proven success outcomes.

Aufgaben

• Manage the full customer lifecycle, ensuring measurable outcomes.
• Develop and deliver customer education programs to enhance value realization.

Kenntnisse

Project Management

Communication

Customer Relationship Management

Customer Centricity

Ausbildung

5+ years in Customer Success or related roles

Jobbeschreibung

About Us

DeepOpinion is the enterprise-grade Agentic Automation platform enabling teams to put their complex knowledge work on autopilot. By combining Agentic AI, business process digitization and no-code development in a single platform, teams can create AI apps in minutes to achieve 90%+ straight-through processing.

With €11 million raised in a Series A funding round co-led by Red River West and Alpha Intelligence Capital, and the support of existing investors Lunar Ventures and Stride VC, we are accelerating our vision to become the go-to provider for AI-driven automation solutions across the globe.

About the Role

At the forefront of AI, SaaS, and automation technology, we are redefining how enterprises engage with innovation. As we continue to grow, we are seeking an experienced Customer Success Manager to drive onboarding excellence, customer enablement, and product adoption, particularly for our enterprise clients.

Key Responsibilities

• Manage the full customer lifecycle, from onboarding through value realization to expansion, ensuring customers achieve clear and measurable business outcomes with DeepOpinion’s solutions.
• Design, build, and implement scalable, automation-driven success plans tailored to large enterprise customers.

• Drive product adoption, customer satisfaction, and business value realization, with a focus on retention and growth.
• Act as the trusted advisor for enterprise customers, helping them maximize their investment in DeepOpinion’s AI and automation solutions.
• Develop and deliver customer education programs (webinars, documentation, tutorials, live training) to accelerate time-to-value.
• Collaborate cross-functionally with Product, Engineering, Sales, and Support teams, advocating internally for customer needs and continuously enhancing customer experience.
• Create and maintain success plans for customers, track health metrics, and proactively identify expansion opportunities.
• Lead initiatives to refine customer engagement frameworks, enablement materials, and success milestones at scale.

About You

• 5+ years of experience managing the full customer lifecycle (onboarding, adoption, expansion) in Customer Success, Implementation, or related roles, ideally in SaaS or AI/automation-focused companies.
• Proven track record of working with large enterprise customers and driving tangible business value outcomes.
• Strong background in automation and experience implementing AI solutions at scale for enterprise environments (preferred).
• Excellent project management skills, able to balance multiple enterprise accounts and complex initiatives.
• Outstanding communication and relationship-building skills; capable of influencing both technical and executive stakeholders.
• Deep understanding of SaaS customer lifecycle management, success metrics, and the enterprise technology landscape.
• Customer-centric mindset with a relentless focus on driving retention, growth, and advocacy.
• Fluent in English; additional European languages are a plus.

️ Compensation, Perks & Benefits

• A fully remote role within Europe, offering flexibility and autonomy.
• Direct influence on customer success, product adoption, and long-term company growth.
• Competitive salary, performance incentives, and professional development opportunities.
• The chance to work with cutting-edge AI and automation technologies, shaping the future of enterprise automation.
• A collaborative, innovative culture that values ownership, creativity, and impact.

We value diversity and promote it through empathy and respect. We assess based on professional skills, not on social background, gender, age, religion, sexual orientation, or skin colour.

Looking forward to receiving your application!