Customer Success Manager (f/m/d) - Berlin based

HUMANOO; Berlin; Vor Ort; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Customer Success Manager, der proaktiv Kundenbeziehungen aufbaut und deren Bedürfnisse versteht. In dieser spannenden Rolle sind Sie der erste Ansprechpartner für unsere Kunden und helfen ihnen, Humanoo erfolgreich in ihrer Organisation zu implementieren. Sie werden Teil eines engagierten Teams, das sich dafür einsetzt, die Gesundheit der Menschen zu fördern. Mit der Verantwortung für ein Portfolio von Kunden konzentrieren Sie sich auf langfristige Wertschöpfung und die Erreichung von KPIs. Wenn Sie leidenschaftlich an Kundenbeziehungen interessiert sind und einen Unterschied machen möchten, ist diese Gelegenheit perfekt für Sie.

Leistungen

Zusätzliche Krankenversicherung

Monatlicher Zuschuss für tägliche Ausgaben

28 Tage Urlaub plus 1 zusätzlicher Tag pro Jahr

Frei am 24. und 31. Dezember

Qualifikationen

• 3-4 Jahre Erfahrung in Customer Success oder Business Development.
• Fließende Englisch- und Deutschkenntnisse sind erforderlich.

Aufgaben

• Verwaltung eines Portfolios von Kunden mit Fokus auf Retention und Wachstum.
• Entwicklung einer tiefen Verständnis für die Bedürfnisse der Kunden.

Kenntnisse

Kundenbeziehungsmanagement

Business Development

Account Management

SaaS-Verkauf

Proaktive Kommunikation

Teamarbeit

Ausbildung

Bachelorabschluss

Jobbeschreibung

HELLO THERE! PEOPLE AT HUMANOO ARE HAPPY TO GREET YOU!

With a team of 80 people from over 25 nationalities, Humanoo is building a unique holistic platform that makes people healthier. We are ambitious and goal-oriented and enjoy working by creating a positive atmosphere.

Position: Customer Success Manager (f/m/d)

Location: Berlin, Germany

Your Mission in a nutshell: As a Customer Success Manager, your mission is clear: you'll employ a proactive, data-driven approach to build strong relationships with our clients and deeply understand their needs. Your goal is to guide them in successfully implementing Humanoo throughout their organisation.

The Team: Join a team of dedicated professionals who work closely with our clients. From onboarding to subscription renewal, we're committed to delivering a top-notch experience, all in the pursuit of a healthier world.

WHAT YOU SHOULD BRING TO THE TABLE:

• Minimum of 3-4 years of experience in Customer Success, Business Development, or Key Account Management, with a proven track record of managing portfolios of 15-20 medium and large accounts.

• Proficiency in English and German is a must; knowledge of French, Portuguese or Spanish (or any other European language) is a strong plus.

• Prior experience in selling complex SaaS products.

• Full-cycle account management skills, from onboarding to success.

• Expertise in owning Customer Success processes.

• Experience and knowledge of onboarding clients onto platforms.

• Strong collaboration skills with other departments.

INTERVIEW PROCESS

Upon the receipt of your application, our Talent Acquisition team will thoroughly evaluate your submission. We endeavour to respond within 3-5 business days. If your application progresses positively, you will be invited to participate in our comprehensive selection process, which includes the following stages:

• Initial Screening Call (45 minutes)

• Hard Assessment (60 minutes)

• Panel Interview with the Case Study presentation (90 minutes)

• Team get-to-know (30 minutes)

After the completion of these interview stages, our hiring team will convene for a debrief session to discuss your application. Following this debrief, our Talent Acquisition Partner will reach out to you to provide feedback and communicate the final decision regarding your candidacy. We value your interest in our organisation and appreciate your participation in our selection process.

HOW YOU WILL SPEND YOUR TIME:

As a Customer Success Manager, here's how you'll make an impact:

• Act as a trusted partner for our existing clients focused on long-term value generation.

• Manage a portfolio of customers, with a strong emphasis on retention and growth.

• Develop a deep understanding of your customer's needs and ensure their KPIs are met.

• Define a successful collaboration strategy, ensuring regular touchpoints and a proactive approach.

• Be the first point of contact for clients, offering creative solutions to address any challenges.

• Collaborate with clients to create customised solutions and concepts, supporting service implementation and onboarding.

WHAT IS OUT THERE FOR YOU?

• Integrity: Acting in the best interest of the Company, Customers, and Employees. Making tough decisions with honesty, transparency, and accountability. Our word is our bond, and we prioritise data-informed decisions.

• Leadership: Owning domains, big or small, with a commitment to excellence. Empowering others, leading with empathy, and communicating clearly. Never stop the learning process and keep on improving as individuals and as a team.

• Together: Valuing contributions, appreciating strengths and weaknesses. No room for discrimination - raising our voices against it. Success is shared, and failure is a chance to learn. ONE TEAM, prioritising each other, giving and receiving feedback with care.

A sneak peek into your Benefits:

Additional health insurance coverage for 900 EUR per year, a monthly subsidy of 70 EUR to cover the daily expenses, permanent contract, 28 days off + 1 more day off for every year you stay with us (capped by 3), 24th and 31st December free and many more…