Customer Success Manager (f / m / d) (236863)

Evailable; Essen; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Evailable, a fast-growing startup in eMobility, is seeking a Customer Success Manager to enhance customer satisfaction and retention. This role involves building relationships, conducting trainings, and analyzing feedback for continuous improvement. Join a dynamic team and contribute to the future of sustainable mobility.

Leistungen

Hybrid working hours

30 vacation days

Subsidy for Urban Sports Club

Job ticket

Company pension scheme

Workation option

Qualifikationen

• Entrepreneurial mindset with strong initiative.
• Fluent in German and English.
• Ability to manage multiple priorities in a fast-paced environment.

Aufgaben

• Build long-term customer relationships and ensure comprehensive support.
• Conduct onboarding and customer trainings/workshops.
• Analyze customer feedback to derive improvement measures.

Kenntnisse

Communication

Interpersonal Skills

Analytical Thinking

Customer Empathy

Initiative

Tools

CRM Systems

Jobbeschreibung

We are Evailable, a fast-growing startup within the One Ecosystem.

Evailable aims to make eMobility charger network availability the new standard. Our vision is that EV drivers can rely on their next charging session every time. To achieve this, we have developed AI-powered charging infrastructure operations software. Our platform helps charging network operators improve the availability of their stations, reduce costs, and secure revenue streams.

We believe that the transition to sustainable mobility is built on trust — trust in the availability of infrastructure. For more information, visit our website.

Join us in revolutionizing the international eMobility world with our scalable platform!

We are hiring a Customer Success Manager (f/m/d) to join our Sales & Operations team.

Your Role:

As a Customer Success Manager, you will be the main point of contact for our existing and newly onboarded customers. You ensure they maximize the benefits of our product, achieve their goals, and feel fully supported. You will understand their needs, identify growth opportunities, and play a key role in customer satisfaction and retention.

Tasks:

• Build long-term customer relationships (Feel Good Management / Customer Bonding) with our national and international clients, ensuring comprehensive support.
• Conduct onboarding, feedback meetings, and deliver customer trainings/workshops.
• Process customer inquiries.
• Prepare and monitor customer invoices (monthly).
• Oversee processes and report KPIs to stakeholders.
• Analyze customer feedback to derive improvement measures.
• Collaborate closely with Sales, Product Development, and Operations, including CRM system usage.

Qualifications:

• Entrepreneurial mindset with strong initiative and interest in innovative solutions.
• Excellent communication and interpersonal skills.
• Independent, analytical, pragmatic work approach with empathy for customer needs.
• Ability to work in a fast-paced environment managing multiple priorities.
• Experience with CRM systems (e.g., Salesforce) is a plus.
• Knowledge of eMobility, charging technologies, and industry trends is a plus.
• Fluent in German and English.

Benefits:

• Hybrid working hours, 30 vacation days, and time off during Christmas & New Year's.
• Extensive training, support programs, and workshops.
• Subsidy for Urban Sports Club, Job ticket, group accident, and international health insurance.
• Company pension scheme.
• Depending on location: subsidized canteen and fitness room.
• Workation option: up to 20 days/year working from other EU countries and selected locations.
• Regular internal company and team events.

Questions?

For further information, please contact David.

Additional Information:

• Working time: Full-time
• Company: Evailable GmbH
• Function area: Marketing / Product Management; Sales
• Experience required: Manager-level
• Employment type: Full-time
• Vacancies: 1