Customer Success Manager (f / m / d)

Siemens Mobility GmbH; Erlangen; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

A leading mobility provider seeks a Customer Success Manager to enhance customer satisfaction and maximize product usage in digital solutions for rail vehicles. This role demands a technical master's degree, several years of B2B experience, and strong communication skills in both German and English. Join us to contribute to innovative solutions in transportation.

Qualifikationen

• Several years of professional experience in B2B customer management and sales.
• Experience in implementing digital products using agile methodologies.
• Knowledge of rolling stock is an advantage.

Aufgaben

• Maximize use and satisfaction of Smart Asset Suite digital data products.
• Conduct regular product usage reviews and inform customers about new updates.
• Support the design of customer-centric campaigns to improve retention.

Kenntnisse

Customer-oriented

Structured Approach

Analytical Skills

Team-oriented

Communication Flair

Ausbildung

Technical Master's Degree in Business Informatics

Jobbeschreibung

If you really want to make a difference – make it with us

Siemens Mobility is a separately managed company of Siemens AG and has been a leading supplier in the field of mobility for over 160 years. Our core business includes rail vehicles, rail automation and electrification solutions, turnkey systems and related services. We have always been very innovative in making traveling faster, safer and more comfortable. Today, we need new solutions to new challenges such as climate change and rising populations worldwide. That's what drives us. That's why we shape mobility with passion, always being one step ahead. Through digitalization, we make infrastructures smart and create opportunities that get us from A to B sustainably and seamlessly. Our over 40,000 employees are pioneers in mobility who help to keep the world moving.

For our Smart Asset Suite digitization program for locomotives and passenger coaches, we are looking for a Customer Success Manager (f / m / d) to maximize the customer value of the digital products.

What do you contribute?

• You will be responsible for maximizing the use and satisfaction of the Smart Asset Suite digital data products for locomotives and passenger coaches.
• Also, you will have regular interactions with customers to understand their needs and experiences.
• Furthermore, you will contribute to supporting new customers in getting started with the Smart Asset Suite.
• You will continuously inform customers about new product features and updates.
• Furthermore, you will be responsible for conducting regular product usage reviews to ensure that Smart Asset Suite product bundles and products continue to meet customer needs.
• You will also track and analyze product usage and create reports to support future pricing strategies.
• Also, you will be responsible for developing and coordinating customer success strategies with internal customer teams and implementing solutions to meet customer requirements.
• In your new role, you will support the design of customer-centric campaigns and initiatives to improve customer retention.
• Moreover, you will work closely with Product and Program Management as well as the Head of Delivery of the Smart Asset Suite to ensure a smooth customer service experience.

What do you bring along?

• The basis of your success is a completed technical master's degree in business informatics or comparable.
• In addition, you have several years of professional experience in B2B customer management and sales .
• You are also characterized by experience in the implementation of digital products using agile product development methodology.
• Additional experience in project management or software development is desirable.
• Knowledge of rolling stock is an advantage.
• You work in a structured and solution-oriented manner.
• Furthermore, you have a customer-oriented and team-oriented personality with communication flair, commitment and very good analytical skills.
• You communicate confidently in German and English.

What do we offer you?

Inclusion & Diversity

At Siemens Mobility, we're committed to fighting injustice and inequality. At our company, you will find an environment where you can be yourself and belong.

Purpose

We are pioneers in mobility. At Siemens Mobility, you will actively contribute to the transformation of transportation and climate protection in a market of the future, because our transportation solutions reduce CO2 emissions all over the world.

You can find an overview of our benefits .

How do you get in touch with us?

As an equal-opportunity employer we are happy to consider

The contact person handling this job ad is Mr. Ertan Günther.