Customer Success Manager (f/m/d)

TN Germany; Darmstadt; Hybrid; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Customer Success Manager, um die Zufriedenheit und den Erfolg von Kunden in der Onkologie zu fördern. In dieser Rolle werden Sie eng mit Klinikmitarbeitern und Projektteams zusammenarbeiten, um sicherzustellen, dass die SaaS-Lösungen optimal genutzt werden. Sie werden als zentraler Ansprechpartner agieren und Herausforderungen proaktiv lösen, während Sie die Kommunikation zwischen internen Teams und Kunden erleichtern. Diese spannende Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, das sich der Bekämpfung von Krebs widmet und die Entwicklung von Fachleuten fördert, die eine positive Auswirkung auf das Leben der Menschen haben möchten.

Qualifikationen

• Mindestens fünf Jahre Erfahrung im Kundenbeziehungsmanagement.
• Starkes Verständnis klinischer Arbeitsabläufe und SaaS-Produkte.

Aufgaben

• Aufbau vertrauensvoller Beziehungen zu Kunden in Deutschland und Frankreich.
• Analyse von Kundenfeedback und Erfolgsmetriken zur Verbesserung.

Kenntnisse

Kundenbeziehungsmanagement

Kommunikationsfähigkeiten

Analytische Fähigkeiten

SaaS-Produkte

Onkologie-Kenntnisse

Ausbildung

Bachelor in Gesundheitsverwaltung

Bachelor in Digital Health

Bachelor in Betriebswirtschaft

Jobbeschreibung

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Job Reference:

a445c5f1db62

Job Views:

2

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. We work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity where the potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you.

Customer Success Manager in EMEA to support Germany and France

To support our Varian’s Multi-Disciplinary Oncology business unit, we are looking for a Customer Success Manager (f/m/d). This team manages customer success for Varian SaaS products and services.

This position can be filled as a remote role in Germany, France, or Switzerland.

Your tasks and responsibilities:

1. You build trusted relationships with our customers, mainly in Germany and France, including clinic end users, project teams, and stakeholders.
2. You understand customer needs and business objectives, overseeing project timelines, customer adoption, and best practices development.
3. You serve as the single point of contact for the customer, proactively solving challenges and collaborating with internal teams to resolve issues promptly.
4. You work with Account Managers and customers to develop and maintain customer success plans that outline key performance metrics and success criteria.
5. You analyze customer success metrics and feedback, assessing risks and identifying opportunities for improvement. You report regularly to both customers and Varian leadership.
6. You collaborate closely with internal teams (product management, project management, technical implementation, professional services), translating business needs, industry trends, and customer requirements.
7. You actively support internal teams to improve Varian’s SaaS solutions, including assisting Sales during pre-sales and customer training as needed.
8. You drive adoption and satisfaction post go-live, ensuring customers reach their goals and maintain a strong, trusting relationship with Varian.

Your profile:

1. Bachelor’s degree (or equivalent experience) from a relevant field (e.g., Health Administration, Digital Health, Business) with at least five years of related experience.
2. Strong understanding of clinical workflows and effective communication with clinicians.
3. Understanding of oncology or radiotherapy workflows is a plus.
4. Prior experience with SaaS products/services is a plus.
5. Proven ability to build strong relationships with customers and stakeholders, engage proactively, listen, and provide solutions.
6. Ability to analyze complex workflows and solve problems, considering end-to-end processes and downstream impacts.
7. Drive adoption of services, deliver on time, and proactively handle risks.
8. Excellent communication and collaboration skills, with a passion for delivering excellent customer experience.
9. Willingness to travel to customer sites (>40%).
10. Good German, French, and English language skills are required.

#LI-OS1 #LI-Hybrid

Varian complies with all local and applicable regulations, including vaccine requirements for certain roles.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this takes dedication and commitment from all of us, every day. We celebrate and value the diverse identities of our employees, reflecting our patient-base, which fosters innovation. We encourage you to bring your whole self to work, believing your unique perspective will help us win more victories over cancer.

#TogetherWeFight