Customer Success Manager (f/m/d)

Scanbot SDK GmbH; Bonn; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen engagierten Customer Success Manager, der die Stimme der Kunden innerhalb des Unternehmens ist. In dieser spannenden Rolle sind Sie verantwortlich für die Unterstützung und Beratung einer Vielzahl von internationalen Kunden, während Sie eng mit den Teams für Support und Entwicklung zusammenarbeiten. Sie tragen dazu bei, Kundenbedürfnisse zu identifizieren und die Nutzung des Produkts durch gezielte Cross-Selling- und Upselling-Strategien zu erweitern. Wenn Sie eine Leidenschaft für Kundenbeziehungen haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Verantwortung ab dem ersten Tag

Flache Hierarchien

Webinare und Konferenzen

30 Urlaubstage

Flexibles Arbeiten

Festgelegter Homeoffice-Tag

Coaching-Sitzungen

Neueste MacBooks und Hardware

Qualifikationen

• Mindestens 2-3 Jahre Erfahrung im Kundenbeziehungsmanagement oder ähnlicher Rolle.
• Erfahrung in einem B2B-Unternehmen, vorzugsweise im SaaS-Bereich.

Aufgaben

• Unterstützung von 60-70 Kunden während ihrer gesamten Reise mit dem SDK.
• Zusammenarbeit mit Support- und Entwicklungsteams zur Lösung von Kundenanfragen.

Kenntnisse

Kundenbeziehungsmanagement

B2B-Kommunikation

Detailorientierung

Teamarbeit

Fließend Englisch

Fließend Deutsch

Jobbeschreibung

Job Description

Are you ready to make a lasting impact in Customer Success Management? Then join our experienced international team in Bonn as a full-time

Customer Success Manager (f/m/d) and take your career to the next level.

In this position, you are the voice of our customers inside Scanbot SDK. You ensure their feedback and requests are heard, assisting them with our solutions at every step of their journey.

Do you enjoy interacting with international customers, contributing your knowledge, and collaborating with our support and development team on a daily basis? Apply now and start your new challenge at Scanbot SDK!

How you will make an impact

• Support a group of 60-70 medium-sized to enterprise customers along the entire customer journey and advise them on the integration and usage of the SDK.
• Identify the specific needs of various industries and thus contribute to product development, marketing, and growth.
• Collaborate with our support and development teams to solve our customers' support and feature requests.
• Manage formal quotations, invoices, and license renewals with our Finance & Operations team.
• Expand the Scanbot SDK's usage through multi-faceted cross-selling and upselling campaigns.
• Provide regular market and competitive research on which to base our cross-selling and upselling strategy.
• Work on the continuous optimization of the CSM processes.

Your benefits as a Scanbot SDK team member

• Responsibility from day one
• Flat hierarchies & a "Get it done" policy
• Webinars, conferences & online courses
• Quarterly feedback meetings & weekly coaching sessions
• Fixed home office day
• Flexible working hours (given enough overlap with the team)
• 30 vacation days
• Latest MacBooks & external hardware

Did we make you curious? Head to our page to learn more about working at Scanbot SDK.

Requirements

We have put a lot of thought into what you should bring to this position.

• You have at least 2-3 years of experience working as a Customer Success Manager or in a similar role.
• You have worked in a B2B company, preferably in the field of SaaS.
• You are a h2 team player who enjoys sharing their expertise.
• You are open-minded, communicative, and interested in building lasting client relationships.
• You are detail-oriented, hungry to learn, and ready to take over responsibility for your allocated group of customers.
• You are fluent in English, fluency in German is a plus.

At Scanbot SDK, we are all about people. Whether you are suitable for a job is independent of gender, sexuality, age, religion, disability, or origin. We are dedicated to building a diverse, inclusive, and authentic workplace. So if you’re excited about Scanbot but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply speculatively via mail . You may be just the right candidate for us.