Customer Success Manager (f/m/d)

Atlas Metrics; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Atlas Metrics in Berlin is seeking a Customer Success Manager (f/m/d) to enhance the success of enterprise customers with Wallet Studio. The role focuses on driving measurable outcomes and understanding B2B SaaS adoption. Candidates should have experience in complex organizational environments, strong communication skills in English and German, and proficiency in AI. We value diversity and encourage all backgrounds to apply, emphasizing attitude and growth potential in a collaborative team environment.

Qualifikationen

• Experience in a customer-facing role focused on delivering value.
• Experience working with enterprise customers and navigating complex organizations.
• Strong understanding of B2B SaaS.

Aufgaben

• Make customers successful and drive measurable outcomes.
• Develop deep product expertise to advise customers on next steps.
• Spot and drive growth opportunities leveraging customer understanding.

Kenntnisse

Customer Success Management

B2B SaaS Understanding

AI Proficiency

Stakeholder Management

Growth Opportunity Identification

Jobbeschreibung

We're not another loud tech company shouting for attention, we're building tech that transforms everyday service experiences. At Miss Moneypenny Technologies, we've reimagined the mobile wallet card: a dynamic access point to the services people need, at the exact moment they need them. We're building a new category and a new service layer for customer success.

Backed by top-tier investors (Earlybird, b2venture) and growing rapidly, we are creating real impact. Come join us. We're looking for a Customer Success Manager (f/m/d) who makes our enterprise customers measurably more successful with Wallet Studio, and who turns that success into account growth.

What You Will Do

• Make customers successful, measurably.
• You work with enterprise customers to get real results from Wallet Studio. The product's value proposition is typically co‑developed with the customer and your job is to make it land. You define shared goals, set up regular reviews to track progress, and adapt when things change. This is not reactive support; you own whether the customer gets what they came for.
• You develop deep product expertise. You understand Wallet Studio well enough to recommend specific use cases, configurations, and applications. When a customer asks "what should we do next?", you provide a concrete, informed answer.
• You spot and drive growth. Great delivery creates expansion opportunities. You see them as a natural result of understanding the customer's business and our product's potential. Sometimes you pursue them directly; sometimes you bring in colleagues with a more commercial focus.
• You work with structured account plans. You execute the customer‑facing actions that come out of these plans, and you feed back what you learn so the plans stay sharp.
• You navigate enterprise complexity. Our customers are large enterprises in regulated industries, with multiple business units and stakeholders. You manage across these layers, running workshops, preparing and leading review meetings, coordinating with IT, marketing, and business leads.
• You use AI as part of how you work. You employ AI to structure your work, prepare for customer meetings, research, and follow up.
• Scope and expectations. You work in a growing team with direct visibility into how the company operates. This is an individual contributor role with real ownership of customer outcomes.

What You Bring

• Experience in a customer‑facing role where you were personally responsible for whether customers got value from a product – Customer Success, Account Management, Technical Account Management, Implementation Consulting, or a similar role. You own outcomes, not just relationships.
• Experience working with enterprise customers: complex organisations, multiple stakeholders, and processes that needed to be accelerated. You build trust across departments and seniority levels and move things forward when the default pace is slow.
• Strong understanding of B2B SaaS, able to discuss product adoption, value delivery, and expansion. Unfazed by regulated, complex industries.
• Proficiency in AI in daily work – research, structuring thinking, preparing conversations, or other uses.
• Identification of growth opportunities as a natural result of understanding a customer's business. You think commercially: not satisfaction scores, but what concretely gets bigger and why. You can articulate how your work has driven account growth or expansion in previous roles.
• English at near‑native level (C1–C2). German at full professional proficiency. Additional languages, especially Spanish, are a big plus.
• No minimum years of experience: what matters is what you have done and how you work.

We Believe Diversity Makes Us Stronger

We actively encourage applicants from all backgrounds, identities, and experiences to apply, even if you don’t tick every box. What matters most to us is your attitude, your drive to make things happen, and your desire to grow in a team that values trust, kindness, and clarity.