Customer Success Manager (DACH) m/f/d

Dealfront; Karlsruhe; Hybrid; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

A technology company is seeking a Customer Success Manager to work with clients in the DACH markets. Your responsibility includes ensuring that clients derive value from the product and promoting their experience. The ideal candidate is fluent in German, has experience in B2B SaaS, and possesses excellent communication and time management skills. This is a remote role with an emphasis on continuous learning and personal development.

Leistungen

Flexible work schedule

Mental Health support

Personal budget for home office equipment

Qualifikationen

• Previous CSM experience within a B2B SaaS organization.
• Self-starter who seeks solutions.
• Strong verbal and written communication skills.

Aufgaben

• Enhance client onboarding to optimize usage.
• Provide solutions based on expertise.
• Build relationships with clients.

Kenntnisse

Fluent in German (C2)

Business fluent in English

Time management

Presentation skills

Problem-solving

Sales and marketing understanding

Jobbeschreibung

About this role

We are looking for our next Customer Success Manager to join our team. In this role, you will work with our client base in the DACH markets to ensure that they have the best experience using our product. This is a remote position.

From the beginning of your time at Dealfront, we will work closely with you to ensure you succeed. From a 4 week onboarding process including time with senior leaders in the business, to ongoing personal development reviews, we’ve set up an effective system to help you to thrive in your new role.

If you’re passionate about technology and serving customers, this might be the perfect opportunity for you!

Responsibilities

As a Customer Success Manager, your responsibilities will revolve around owning the entire customer journey. Each day, you will:

• Deliver great onboarding experience to understand client needs and help them to adapt Dealfront as an essential part of their go-to-market strategy.
• Recommend and provide solutions to clients that will help them to succeed, based on your industry and product expertise.
• Serve as a trusted advisor to our champions and build close relationships with all levels of clients.
• Ensure that clients are getting the value out of Dealfront and want to renew their subscription.
• Identify expansion opportunities in your client base and process them in collaboration with Account Management
• Gather feedback to our product team to help develop Dealfront to match customers requirements and expectations.

Qualifications

• Fluent in German (C2 written and spoken) and business fluent in English.
• Previous CSM experience within a B2B SaaS organisation.
• You have a good understanding of sales and marketing.
• You are a self-starter who defaults to trying to find a solution to a problem.
• You are 'commercially minded' and excited to search for expansion opportunities in your client base of ~200 clients; are willing to pursue these together with Account Management.
• A healthy curiosity about technology - be interested to learn how the product works, how we could improve it as time passes.
• Strong time management skills - you will be working with a client base of ~200 clients, so prioritisation is a must.
• Strong presentation skills - this is a role that involves speaking to customers every single day, and our clients expect clear, concise support.
• Strong verbal and written communication - customers can reach out to us via phone and email - we need to be performing at a consistently high level across these mediums.
• Must be based within the EU.

You are not expected to know everything right away, but you need to be seriously motivated to learn and have the right balance of knowledge and interests to enable you to flourish and grow in this role.

Benefits

• The chance to work with a very knowledgeable, high-achieving and fun team
• An international, diverse, dynamic and committed work environment
• The opportunity to work remotely, with a flexible work schedule
• Mental Health support with Auntie
• Personal budget for home office equipment
• Personal development plans as standard, allowing you to develop the skills you think are most important to succeed in your role, as well as regular 1-1s and group training.

If you are interested in this opportunity, we kindly request that you apply via this advert, as opposed to sending us an email or LinkedIn direct message. We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process.

We value diversity and inclusion in our workplace and welcome applications from candidates across all backgrounds and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics.