Customer Success Manager (d/f/m, Berlin)

Data is crucial for solving our biggest challenges in business, science and society. It’s fueling the AI revolution. Monda encourages and empowers any company in the world to share and monetize their data safely. We’re building the world’s go-to data monetization platform, loved by companies of all sizes. And we want you to help us by joining our team. Founded in 2024, with offices in Boston and Berlin, we’re backed by top VCs in the US and Europe with an international team and customer base.

Learn more about Monda here:https://monda.ai

About the Role:

As a Customer Success Manager at Monda, you’ll be the driving force behind the success of our clients (data providers). Your role goes beyond post-sales support—you’ll be their strategic partner, helping them unlock the full potential of Monda platform. You’ll own customer onboarding, engagement, retention, and growth, ensuring that when our clients thrive, we do too.

The start date is March/April the work location is Berlin and the position is available on a full time basis.

Your responsibilities:

• Serve as a trusted advisor to our data providers, guiding them across the entire customer journey.

• Maximize customer success by building strong relationships that drive retention and satisfaction.

• Lead the onboarding of new data providers, ensuring seamless adoption and value realization.

• Manage and nurture a portfolio of 40-60 accounts through proactive engagement and support.

• Utilize analytics and usage data to identify upsell opportunities, secure renewals, and mitigate churn.

• Work cross-functionally with product, design, and sales teams to enhance the customer experience.

• Craft compelling customer success stories to showcase the impact of Monda’s platform.

Minimum qualifications:

• 2+ years of experience in B2B SaaS customer-facing roles (Customer Success, Account Management, etc.).

• A proven track record of managing a portfolio of clients and surpassing key success metrics (NRR, CR, NPS).

• Strong ability to leverage CRM, ticketing, and analytics tools to optimize customer engagement.

• A customer-first mindset with a proactive and results-driven approach.

• Exceptional communication skills in English, with the ability to build strong relationships across cultural contexts.

• High emotional intelligence, empathy, and problem-solving skills to anticipate and address customer challenges.

Bonus qualifications:

• Passion for AI, B2B software, and data-driven technologies.

• Experience with tools such as June.so, HubSpot CRM, and customer feedback platforms.

• Deep understanding of the US business landscape and the ability to foster long-term client relationships.

Our Offer:

Here are the top 3 reasons why talents join Monda:

1. To build a fast-growing career in a software company in the field of data and AI

2. To work alongside talented, international, and fun to work with colleagues

3. To co-shape an early-stage company that values transparency and performance

Below a list of benefits that really matter to our team:

• Participation in the employee stock options program (VESOP)

• 28 days of vacation, flexible working hours (just align with your team)

• 2x year strategy team offsites (previously Barcelona, Corfu, Lake Müritz, Croatia)

• €58 / monthly public transport mobility budget (Deutschland-Ticket)

• Annual Learning & Development budget to ensure you have plenty of opportunities to learn, grow, and achieve your goals

Equal employment opportunity:

Monda is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We’re looking forward to receiving your application!