Customer Success Manager (all genders)

Hahnair; Dreieich; Hybrid; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

Join a dynamic and innovative company that has been a leader in airline distribution for over 25 years. As a Customer Success Manager, you will play a crucial role in enhancing customer engagement and satisfaction within a multicultural team. Your expertise in travel technologies and airline retailing will help foster strong relationships with clients, ensuring they receive maximum value from our offerings. With a focus on collaboration, you will work closely with various teams to drive product enhancements and create educational initiatives. Embrace the opportunity to make a meaningful impact in the travel industry while enjoying a supportive work environment that values work-life balance and personal growth.

Leistungen

13 monthly salaries

Various allowances

Discounts on brands and events

30 vacation days

Flexible working hours

Remote work options

Development talks and training courses

Health programs

Ergonomic workplaces

After-work events and team activities

Qualifikationen

• 5+ years in a customer-facing role within airline distribution or travel technology.
• In-depth knowledge of NDC and airline retailing.

Aufgaben

• Provide guidance and support to customers on product features.
• Deliver outstanding service and foster strong client relationships.
• Develop training sessions and workshops for customers.

Kenntnisse

Customer Relations

Analytical Skills

Problem-Solving

Communication Skills

Collaboration

Proficiency in Microsoft Office Suite

Ausbildung

Bachelor's degree in Aviation Management

Bachelor's degree in International Business

Bachelor's degree in Marketing

Jobbeschreibung

About You

• Education & Experience: Bachelor's degree in Aviation Management, International Business, Marketing, or related field, with at least 5 years in a customer-facing role within the airline distribution, IT, or travel technology industry.
• Industry Expertise: In-depth knowledge of NDC, airline retailing, and related distribution technologies; experience with GDS systems is advantageous.
• Skills: Proficient in Microsoft Office Suite, with strong analytical and problem-solving abilities.
• Customer Relations & Communication: Proven ability to foster customer relationships, enhance satisfaction metrics, and convey complex information clearly and persuasively.
• Collaboration & Independence: Demonstrated ability to work effectively with cross-functional teams and independently in a multicultural environment.
• Attributes: Proactive, open-minded, and innovative approach to work.
• Language skills: Business fluent in English; additional languages are beneficial.

About Your Team

We are a global team that often works remotely. Despite the distance, we collaborate closely to ensure everyone is supported and aligned with our shared goals. Our diverse backgrounds and experiences enrich our teamwork, making our efforts both effective and rewarding.

Curious? Let’s go!

Pavla looks forward to receiving your application and will get back to you within the next two weeks with initial feedback. If you have any questions, just give us a call.

Ready for something truly new?

Join our team, an industry leader in airline distribution for over 25 years. Bring your expertise to a company known for innovation and excellence, driving airline retailing forward. Embrace the chance to create meaningful change for airlines, agencies, and travelers. If you love building relationships and boosting sales, join us as a Customer Success Manager (all genders) and make a lasting impact!

As a Customer Success Manager (all genders), you'll be a vital member of our client-facing team, championing our products and ensuring customers achieve maximum value from our offerings. We're looking for a product specialist who is passionate about customer engagement and possesses an in-depth understanding of travel technologies and airline retailing.

This position is based in Europe (Germany or UK) and in North America (USA or Canada). We are hiring new colleagues in both locations.

Your Impact

• Product Expertise: Provide comprehensive guidance and support to customers, ensuring they have an in-depth understanding of our product features and capabilities, particularly in the area of NDC.
• Customer Engagement: Deliver outstanding service to our clients, fostering strong relationships and improving our Net Promoter Score (NPS) through positive customer experiences.
• Strategic Collaboration: Work closely with the Product and Key Account Management teams to gather insights, feedback, and align strategies that address customer needs and drive product enhancements.
• Educational Initiatives: Develop and conduct training sessions, webinars, and workshops (online and onsite) to educate customers on new features and best practices.
• Feedback Loop: Serve as the voice of the customer within the company, translating client feedback into actionable insights for product improvement.
• Retention & Growth: Monitor customer performance, develop strategies for retention, and identify opportunities for growth within the existing customer base.

What's in it for You

• Great Employer: kununu Top Company (4.4 out of 5 stars) for the third year in a row
• Salary Plus: You receive 13 monthly salaries, various allowances, and extra shopping credit. We also offer discounts on brands, events, and private trips.
• Development: We build on your strengths and potential, offering regular development talks, training courses, on-the-job training, and language courses.
• Work Life Balance: The option to combine office with remote work, flexible working hours, 30 vacation days, and part-time models are part of the package. We also offer temporary work from abroad and sabbaticals.
• Culture: Being a multicultural team, we value openness, appreciation, and respect. Together, we enjoy after-work events, team activities, and company parties.
• Health: Besides preventive healthcare programs, we offer ergonomic workplaces with modern hardware and software.

Welcome to Connecting the World

Every nine seconds, a passenger boards a plane using a Hahn Air ticket at one of 4,000 airports worldwide. For 25 years, our medium-sized company has been successfully connecting the world: linking 350 partner airlines with travel agencies globally. Our people make it happen—travel enthusiasts, aviation nerds, hobby gourmets, dancers, parents, runners, and musicians from 44 countries working worldwide. Our diverse backgrounds complement each other and drive our global business. We value enthusiasm and great work over titles. Join us to make a difference, share innovative ideas, and build lasting connections.