Customer Success Manager (all genders)

GIATA GmbH; Berlin; Hybrid; Vertraulich; Vollzeit

Zusammenfassung

A prominent travel technology company based in Berlin is seeking a Customer Success Advisor to empower customers with cutting-edge data solutions. You will deliver onboarding, support, and data-driven insights. Ideal candidates are bilingual (French and English) and have experience in B2B customer management, preferably in the tech or tourism industry. The role offers a permanent contract, flexible hours, and various lifestyle benefits including remote work opportunities.

Leistungen

BVG Germany Ticket

Urban Sports Club membership

Meal subsidies

Milestone bonuses

DRV Card for travel discounts

Qualifikationen

• Exceptional communication and relationship-building skills.
• Proven background in B2B customer management, ideally in tech or tourism.
• Confidence with CRM platforms and data interpretation.

Aufgaben

• Deliver expert guidance on solutions to help customers.
• Lead a seamless onboarding experience for new customers.
• Use analytics to predict customer needs and deliver recommendations.

Kenntnisse

Exceptional communication

Fluent in French and English

B2B customer management

Technical acumen with CRM

Analytical mindset

Proactive and curious

Tools

Excel

HubSpot

Jobbeschreibung

Your mission

Empower our customers to succeed with our cutting-edge data and software solutions in the travel industry. You’ll be the trusted advisor helping them extract maximum value from our tools, powered increasingly by automation and AI.

• Consult & Support: Deliver expert guidance on our solutions, helping customers unlock their full potential. Offer technical and strategic support throughout the entire customer journey. Develop and maintain documentation, onboarding materials, and learning resources that empower customers to work autonomously.
• Onboarding Excellence: Lead seamless onboarding experiences, from setup and configuration to personalized training and proactive follow-up.
• AI-Enhanced Enablement: Use analytics and AI insights to understand customer needs, predict challenges, and deliver data-driven recommendations for success.
• Collaboration & Advocacy: Partner cross-functionally to ensure customer feedback directly shapes product innovation and success metrics.
• Data-Driven Retention: Track usage data, identify adoption trends, and translate insights into action plans that drive satisfaction, retention, and growth.

Your profile

• Communication: Exceptional communication and relationship-building skills, with a true customer-first mindset; being fluent in French and English (additional languages welcome).
• Experience: Proven background in B2B customer management — ideally in tech, SaaS, or the tourism industry.
• Technical Skills: Confident with Excel, CRM platforms (HubSpot experience is a big plus!), and comfortable learning API or database structures.
• Analytical Mindset: Adept at interpreting data, leveraging dashboards, and exploring AI-driven tools to enhance customer engagement.
• Proactive & Curious: Always looking for smarter, faster, more scalable ways to improve the customer experience.

Why us?

• Empowerment & Trust: You’ll own your success, with creative freedom and space to make a real impact.
• Stability & Flexibility: A permanent contract in a future-oriented company, flexible working hours, and hybrid work (ideally 2 office days).
• Work from Anywhere: Up to 4 weeks of remote work from any location per year.
• Lifestyle Benefits: BVG Germany Ticket, Urban Sports Club membership, meal subsidies, and milestone bonuses.
• Travel Industry Perks: DRV Card and exclusive travel discounts.
• Innovation Culture: Join a team leveraging automation and AI to shape the next generation of travel data technology.