Customer Success Manager (all genders)

Your profile:

• 2+ years of experience in a customer success management role for cloud-based software solutions (SaaS)
• Strong technical affinity and enthusiasm for SaaS products
• Strong communication, interpersonal and relationship-building skills
• Business fluent in German and English; other foreign languages are an advantage
• Experience in working in a fast-paced environment
• Willingness to travel

You can look forward to:

• Working for a better future: Create a better future for us and future generations
• Flexibility: Flexible home office and working time model with a flexitime account
• Overtime: Overtime can be taken as time off on another day
• Fair salary: Salary based on the industry median with attractive benefits
• Prepaid credit card: Support with a SpenditCard of 50€ per month
• Fitness: Attractive employer subsidy at EGYM Wellpass, JobRad leasing, and annual company run
• Financial benefits: Subsidized capital-forming benefits
• Feel-good & retreat place: Modern office with cozy break areas and a parent-child office
• Team events: Regular barbecues, team events, and seasonal parties

Your Contact Person

Camilla Geismar
Talent Acquisition Managerin
Email: c.geismar@meteocontrol.com

Your mission:

• Ensure key customers are successfully onboarded, trained, and supported in using our cloud applications
• Perform advanced product demos and deep dives into features during the acquisition phase
• Develop and maintain strong relationships with key stakeholders at customer organizations
• Understand the unique needs and goals of each customer and develop tailored success plans to achieve their objectives, raising customer satisfaction and retention
• Work closely with different departments to continuously improve customer success processes
• Collect product feedback and provide insights to product management for product enhancement
• Occasionally visit customers on-site and participate in national and international trade shows and conventions