Customer Success Manager (all gender)

Deepup; Bonn; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Deepup is seeking a Customer Success professional based in Bonn to enhance B2B customer relationships and drive satisfaction. With a focus on proactive communication and collaboration, the ideal candidate will leverage their expertise and contribute to the company's growth in the digital marketplace.

Leistungen

Flexible working (hybrid or remote)

Company pension plan

Team lunch on first working day

Team events

Modern work equipment

30 days of vacation

Qualifikationen

• 2 years of experience in customer success within a digital or SaaS company.
• Fluent in German (C2) and English (B2 to C1).

Aufgaben

• Manage B2B customer relationships post-contract signing.
• Initiate improvements based on customer feedback.
• Support product usage and resolve customer concerns.

Kenntnisse

Customer Relationship Management

Problem Solving

Communication

Self-organization

Language Proficiency (German, English)

Jobbeschreibung

Your mission

• Customer Care: You are responsible for maintaining our B2B customer relationships from the moment the contract is signed - you always pursue the mission of building long-term and sustainable customer relationships.
• Discovery Expert: Through your proactive communication with our customers, you quickly recognize their wishes and requirements in order to initiate improvement measures.
• Product Champion:You answer customer-specific concerns about our product and support the optimal usage of our customer platform.
• Happiness Management: You develop strategies to increase our customer lifetime value and ensure that our customers' expectations are not only met, they are exceeded.
• Team player: You will work closely with Sales, Product Development and Customer Support to achieve the best results for our customers.

Our Tech Stack = Your Playing Field

Your profile

• Experienced & dynamic: With 2 years of experience in customer success in a digital or SaaS company, you have already gained valuable insights and skills to inspire our customers and us with your expertise.
• Fluent in languages:German at C2 level and English at B2 to C1 level are no problem for you.
• Quick and clever: You have a quick grasp and can quickly find your way around new topics.
• Self-organized:You work in a structured and independent way.
• Communication talent:Your communication skills are on point - whether in conversation or by e-mail, you impress with your clear and confident way of expressing yourself.
• Diplomatic: You keep calm in challenging situations, react flexibly with a solution-oriented approach and always appear confident.

What we offer

• You will work in self-organized and collaborative teams
• Our company culture is open and inclusive, we look forward to your unique input
• We have an work environment where your opinion is valued and you can make a difference
• Collaborative work style: we work together to achieve our goals and support each other
• Peer-to-peer learning: learn from and with each other in #TeamDeepUp
• The opportunity to be part of something huge and to be involved in a significant future market

Our benefits

• Work hybrid or completely remote - the decision is yours
• Take advantage of our company pension plan at commission-free rates - because your future is important to us!
• Your first working day in Bonn - including team lunch and an introduction to the world of DeepUp (remote start also possible)
• Team events in our modern office, where networking and having fun are most important
• A cozy coffee lounge to relax during your breaks
• Abuddy program for asuccessful onboarding
• Flexible organization of your (working) day in coordination with your team
• Modern work equipment according to your needs
• Look forward to 30 days of vacation as well as Christmas and New Year's Eve on top

How to apply

Sounds like you and you want to join #TeamDeepUp? Just click on the"Apply Now" button and convince us that you are a good fit for us!

Other notes:
We assess every application on the basis of skills and competencies, regardless of age, gender identity, ethnicity, sexual orientation, disability or religion.

Your connection to us

AnnaPeople & Culture [e-mail]