Customer Success Manager

Jobtailor; Straubing; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a seasoned account manager to own a portfolio of existing customers and drive SAP-based finance solution sales. You will guide customers through cloud and AI-enabled transitions, while collaborating with Winning Teams and executives to shape our market offerings.

You will manage the complete sales cycle from initial contact through negotiation and closing, targeting consistent order intake growth and strong customer relationships.

Qualifikationen

• Several years of experience in B2B account management or customer success.
• Strong consulting and analytical skills to evaluate customer processes.
• Proven sales capabilities with cross- and upselling and managing full sales cycles.
• Technology affinity, especially for cloud architectures and SAP technologies.
• Confident stakeholder management at C-level.
• Excellent communication and presentation skills.
• Structured, reliable and independent working style; team-oriented and action-driven.
• Willingness to learn and adapt to change.

Aufgaben

• Account ownership for existing customers and build long-term relationships.
• Cross-selling & upselling SAP-integrated finance solutions and campaigns.
• Independently manage entire sales cycle from contact to closing.
• Be accountable for achieving personal order intake targets and pipeline.
• Guide customers through technology changes and cloud/SAP transitions.
• Shape portfolio via market feedback and trends.
• Stakeholder management with decision-makers and Winning Teams.
• Facilitate workshops and represent the company at events.

Kenntnisse

Account management

Customer success

Cross-selling

Upselling

Sales cycle management

Stakeholder management

Cloud architectures

SAP technologies

Analytical skills

Communication

Presentation skills

Team oriented

Adaptability

Tools

SAP

CRM systems

Jobbeschreibung

• Account ownership for existing customers: Manage your own portfolio of existing customers and build long-term, trusted relationships
• Cross-selling & upselling: Cross- and upsell SAP-integrated finance solutions and contribute to targeted sales campaigns
• Sales cycle: Independently manage the entire sales cycle — from first contact through business case and effort estimation to proposal, negotiation and closing
• Responsibility for results & pipeline management: You are accountable for achieving your personal order intake targets (AE quota) within your customer base
• Customer support during technology change: Guide customers through technological transitions and be enthusiastic about cloud, AI-driven processes and new SAP technologies
• Shaping the portfolio through market feedback: Actively help shape our portfolio by collecting market and customer feedback and identifying trends
• Stakeholder management: Build sustainable relationships at decision-maker level; work closely with our internal Winning Teams and Business Solution Sales
• Procurement and logistics customer appointments & event presence: Facilitate workshops and presentations and represent the company at customer and industry events

Requirements

• Several years of experience in B2B account management or customer success, ideally in an SAP or IT environment
• Strong consulting and analytical skills to evaluate customer processes and derive clear recommendations
• Proven sales capabilities with demonstrable experience and successes in cross- and upselling as well as confidently managing complete sales cycles
• Technology affinity, especially for cloud architectures, AI-driven processes and SAP technologies
• Confident stakeholder management at C-level and experience building long-term customer relationships
• Excellent communication and presentation skills
• Structured, reliable and independent working style
• Team-oriented and action-oriented
• Willingness to learn and adapt to change