Customer Success Manager

LogPoint; München; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

LogPoint is looking for a Customer Success Manager in Munich, Germany. In this role, you will be responsible for driving retention and account growth within a set of high-value partners and their customers, ensuring they realize measurable value from LogPoint solutions.

You will engage closely with partners, conduct regular business reviews, and identify risks early to drive proactive mitigation actions. The ideal candidate will have 5–12 years of experience in Customer Success, solid understanding of cybersecurity, and proficiency with CRM tools.

Qualifikationen

• 5–12 years of experience in Customer Success or Account Management.
• Strong experience in working with partner ecosystems.
• Solid understanding of cybersecurity and/or software solutions.

Aufgaben

• Drive retention and account based growth within your assigned portfolio.
• Execute renewal and up-sell opportunity lifecycle.
• Conduct regular business reviews with partners.

Kenntnisse

Customer Success

Account Management

Partner Success

Stakeholder Management

Problem Solving

Tools

Salesforce

Gainsight

Jobbeschreibung

Overall Accountability

As a Customer Success Manager (CSM) at Guardsix, you are responsible for retention, adoption, and expansion within Recognized Revenue through a focused set of high-value resellers and MSSPs and their End Customers.

You will ensure that partners and their customers realize measurable value from Guardsix solutions by driving solution adoption, service maturity, and long-term engagement.

You will work closely with partners in a post-sales partner‑centric model, supporting them in delivering and scaling their cybersecurity services based on Guardsix offerings.

You will position Guardsix as a strategic cybersecurity partner by enabling partners to successfully operate, expand, and optimize their service offerings and by aligning solutions to evolving customer needs.

Key Responsibilities

• Drive retention and account based growth within your assigned portfolio of partners and their customers
• Ensure successful onboarding and continuous enablement of partners and their customers
• Execute the renewal and up‑sell opportunity lifecycle
• Monitor partner and customer health, identify risks early, and proactively drive mitigation actions
• Conduct regular business reviews (QBRs) with partners to review performance, KPIs, and growth opportunities
• Act as a trusted advisor to partners and key stakeholders (including CISOs, IT leaders, and executives)
• Provide ongoing enablement including best practices, use cases, and operational guidance
• Collaborate with partners to improve service delivery quality and customer satisfaction
• Maintain accurate data on partner health, adoption metrics, and account status
• Provide structured feedback from partners and customers to internal teams (product, program, sales)

Competencies & Requirements

• Strong experience in Customer Success, Account Management, or Partner Success in a B2B environment
• Experience working with partner ecosystems (MSSPs, MSPs, resellers)
• Strong focus on retention, adoption, and customer lifetime value
• Ability to identify growth opportunities within existing accounts
• Excellent relationship‑building and stakeholder management skills
• Structured and data‑driven approach to managing customer and partner success
• Solid understanding of cybersecurity and/or software solutions
• Ability to engage both technical and business stakeholders
• Strong problem‑solving mindset with proactive risk management
• Willingness to travel across the region and occasionally within Europe

Professional & Technical Skills

• Strong proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight)
• Experience tracking adoption metrics, health scores, and success KPIs
• Ability to translate technical capabilities into business value for partners and customers
• Experience supporting service delivery and operational excellence in partner environments

Leadership & Collaboration

• Collaborate closely with partners and internal teams (sales, presales, marketing, product, program management)
• Act as a key coordination point between partners, end customers, and Guardsix in the post‑sales phase
• Support RSMs in identifying and executing expansion opportunities
• Influence both internal and external stakeholders to drive long‑term partner success

Experience & Background

• 5–12 years of experience in Customer Success, Account Management, or cybersecurity/SaaS environments
• Proven success in managing and growing existing accounts or partner portfolios
• Experience working with MSSPs or managed service environments is highly preferred
• Strong track record in driving retention, adoption, and expansion
• Experience managing complex, multi‑stakeholder environments
• Fluent in English (written and spoken)