Customer Success Manager

Jobtailor; Herne; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a Customer Success professional to onboard dental practices, guide the integration of Denta Vision OS as an added layer over their PMS, and coach teams to utilize Scorecard, HKP manager, and selective recall.

You will be the main liaison for clients, turning feedback into product improvements and ensuring high levels of customer satisfaction with minimal churn.

Qualifikationen

• Clinical practice background (e.g., dental admin or practice manager) with deep knowledge of daily routines.
• Strong IT affinity and willingness to support other practices in Customer Success.
• Familiarity with dental practice workflows and treatment/cost planning.
• Experience with Dampsoft, Z1.PRO or Charly is a plus.
• Able to explain software clearly to non‑tech users.
• Solution-oriented with good communication and resilience.

Aufgaben

• Bridge between software and daily operations of client practices.
• Onboard new practices and guide integration of Denta Vision OS as an operating layer over their PMS.
• Coach practice teams to use features like Scorecard, HKP manager, and selective recall.
• Serve as central point of contact and relay feedback to development for product updates.
• Ensure high customer satisfaction and minimize churn through proactive care.
• Collaborate with the development team to translate customer needs into improvements.

Kenntnisse

Customer success

Onboarding

Integration

Practice workflows

Digital processes

Treatment plans

Cost plans

Software explanation

Jobbeschreibung

Responsibilities

• You are the link between our software and the everyday operations of our client practices.
• Your mission: Help dental practices get the most structure out of Denta Vision OS.
• You take responsibility for onboarding new practices and guide them in integrating Denta Vision OS as an operational layer on top of their practice management system (PMS) (e.g., Dampsoft, Z1.PRO, Charly).
• You coach practice teams digitally so they can immediately use features such as the Scorecard, the HKP manager (treatment and cost plan manager), and selective recall in their daily routines.
• You are the central point of contact for questions or requests and liaise closely with the development team to turn direct customer feedback into product updates.
• Through excellent customer care you ensure our customers love the system, don’t want to give it up, and customer churn is not an issue.

Requirements

• You come directly from clinical practice (e.g., dental administrative assistant or practice manager) and know the daily routines of dental practices inside and out.
• You have a strong IT affinity and are now ready to switch to the software side to support other practices in Customer Success.
• Practice workflows, HKPs (treatment and cost plans), and digital processes are your specialty.
• Common practice management systems (such as Dampsoft, Z1.PRO or Charly) are part of your daily toolkit.
• You can explain software simply and clearly so that even less tech‑savvy members of the practice team immediately recognize the value and can get started.
• You are solution‑oriented, communicative, and have a high tolerance for frustration when issues arise with customers.
• You bring energy, personal responsibility, and a commitment to making practice success genuinely measurable.

Hard Skills

• customer success
• onboarding
• integration
• practice workflows
• digital processes
• treatment plans
• cost plans
• software explanation

Soft Skills

• solution‑oriented
• communicative
• high tolerance for frustration
• energy
• personal responsibility