Customer Success Manager

J Street Group; Deutschland; Hybrid; EUR 39,000 - 47,000; Full time

Benefits offered by this job

Hybrid working

Holiday bonus £1000 after first year

Career development budget

Birthday off

Volunteering days

Health & well-being support

Job summary

Street Group is seeking a Customer Success Manager in Manchester with hybrid work options (up to 3 days at home). You will help enterprise estate agencies adopt Street.co.uk and Spectre, drive customer value, and collaborate with Sales and Tech to build features that reflect customer needs.

The role emphasizes delivering a first-class customer experience, strong communication, and proactive problem solving as the company scales.

Qualifications

• Background in Customer Success, ideally within tech/SaaS space.
• Passionate about providing a first-class customer experience.
• Excellent written and verbal communication skills (fluency in English).
• Dependable, motivated, self-starter with ability to work independently.
• Highly organised with exceptional attention to detail.

Responsibilities

• Immersing yourself in the company and building knowledge of our evolving product.
• Ensuring feedback flows from Customer Success to the relevant business and product teams.
• Supporting our clients to achieve great results with Street.co.uk and proactively ensuring existing clients are getting the most out of the software.
• Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers.
• Implementing creative solutions to proactively resolve potential issues for customers.
• Providing exceptional technical support via phone and email to Street clients.
• Upselling additional products to existing clients.

Skills

Customer Success

SaaS

First-class CX

Communication

Independent

Organised

Job description

Customer Success Manager

Manchester (Hybrid, up to 3 days WFH) | up to £33k (OTE up to £40k)

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

As our client base rapidly expands, particularly among enterprise estate agencies, we are entering a pivotal moment of growth, so we’re investing in dedicated expertise to support our largest and most complex accounts. We want to drive the adoption of our products, and unlock long‑term value through strategic partnerships. This is a key role in helping to shape the future of Enterprise customer success at Street Group.

Over the past six years, we've been working on Street.co.uk - our groundbreaking product that puts transparency, user experience, and beautiful design at the heart of the property industry.

You will have the autonomy of planning your diary and workshops whilst making sure you are constantly going above and beyond for our customers in helping them find their way around the system, and the chance to make a genuine impact as we scale the business.

A bit about you…

• You’ll have a background in Customer Success, ideally within the tech/SaaS space

• You are passionate about providing a first‑class customer experience

• You have excellent written and verbal communication skills (fluency in written and spoken English)

• You're a dependable, motivated, self‑starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth

• You're highly organised with exceptional attention to detail

Here’s what you can expect to be working on as a Customer Success Manager at Street Group

• Immersing yourself in the company and building knowledge of our evolving product

• Ensuring feedback flows from Customer Success to the relevant business and product teams

• Supporting our clients to achieve great results with Street.co.uk and proactively ensuring existing clients are getting the most out of the software

• Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers

• Implementing creative solutions to proactively resolve potential issues for customers

• Providing exceptional technical support via phone and email to Street clients

• Upselling additional products to existing clients

Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application!

Who are Street Group?

We’re an award‑winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.

Back in 2015, our co-Founder, Tom Staff, spent his evenings building Spectre v1.0. He’d seen first‑hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre is now our multi‑award‑winning, instruction generation tool, generating an average return on investment for them of over 3000%. Street.co.uk then launched back in 2020 and serves as our game‑changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, 'on‑demand' needs of customers and their busy lifestyles.

Our products, Street.co.uk and Spectre form a powerful duo, working harmoniously together to transform an agent’s job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK.

Why join Street Group?

• Hybrid‑working - you can work from home up to 3 days per week
• Guilt‑Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
• Joining a culture that supports your development and encourages growth
• £500 yearly L&D budget for your career development
• Your birthday on us - we pay, you stay away
• ‘Give something back’ - 2 paid days volunteering on us
• Enhanced maternity, paternity & adoption pay
• Mental health & well‑being support via Health Assured
• Regular well‑being initiatives
• Flexible working hours
• Public transport season ticket loans
• Paid menopause leave
• Holiday buying scheme
• Joining a new team in an exciting business with huge ambition
• Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day
• A chance to work on cutting‑edge technology
• Comfortable, relaxed office space - office dogs welcome!
• Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
• Company and team off-sites, events and happy hours
• Cycle to work scheme
• Electric car salary sacrifice scheme
• Feel good about sustainability - we're a climate‑positive company!

Salary

Up to £33,000 plus commission, with an estimated OTE of £40k. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window.

We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.

Interview Process

3 stages (incl. a presentation) = Introductory call with one of our Talent team > Hiring Manager in-person interview, including a task > Final in-person interview

We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!

Compensation: £0 – £33K £0 – £7K Commission

• £0 – £33K £0 – £7K Commission

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