Customer Success Manager

Brightsmith; Essen; Hybrid; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A leading eMobility management platform is seeking a Customer Success Manager to strengthen relationships with enterprise customers. The role focuses on onboarding, adoption, and maximizing customer value through technical and operational support. Ideal candidates will have experience with SaaS platforms and enterprise-level customers. This position offers the chance to impact a rapidly growing platform.

Qualifikationen

• Experience working closely with SaaS platforms or technology solutions.
• Deep technical understanding of software development processes & design methodologies.
• Strong communication skills, with the ability to influence at all levels.

Aufgaben

• Serve as the main point of contact for customer relationships, renewals, and expansion.
• Guide customers through onboarding, adoption, and platform optimization.
• Advise on new platform features and manage high-severity incidents.

Kenntnisse

Experience with SaaS platforms

Strong communication skills

Technical understanding of software development

Experience with enterprise-level customers

Knowledge of eMobility industry

Jobbeschreibung

A leading eMobility management platform is seeking a Customer Success Manager (CSM) to drive success with enterprise customers. This role focuses on building relationships, ensuring platform adoption, and maximizing customer value by supporting both technical and operational health.

Key Responsibilities :

• Serve as the main point of contact for customer relationships, renewals, and expansion
• Guide customers through onboarding, adoption, and platform optimization
• Advise on new platform features and manage high-severity incidents
• Collaborate with cross-functional teams to deliver seamless outcomes
• Occasionally travel to customer sites and provide after-hours support as needed

Requirements :

Experience working closely with SaaS platforms or technology solutions

Deep technical understanding of software development processes & design methodologies

Strong communication skills, with the ability to influence at all levels, both internally and externally

Experience working with enterprise-level customers

Experience working in the eMobility industry

This is a high-impact role within a rapidly growing platform!