Customer Success Manager

SCOPE Maastricht; Düsseldorf; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen leidenschaftlichen Customer Success Manager, um die Zukunft des Ticketings aktiv mitzugestalten. In dieser Rolle unterstützen Sie Kunden bei der Nutzung der Plattform, organisieren Workshops und sammeln Feedback zur Produktentwicklung. Sie sind Teil eines dynamischen Teams, das Verantwortung übernimmt und Innovationen vorantreibt. Das Unternehmen bietet zahlreiche Entwicklungsmöglichkeiten, moderne Hardware und ein unterstützendes Umfeld, in dem Vielfalt geschätzt wird. Wenn Sie eine Leidenschaft für Kundenbeziehungen und digitale Lösungen haben, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Neueste Apple-Hardware

Teambuilding-Events

Unbegrenzter Zugang zu Getränken und Snacks

Qualifikationen

• Abgeschlossenes Studium, idealerweise in Betriebswirtschaft oder Kommunikation.
• Starke Kundenorientierung und digitale Affinität.

Aufgaben

• Unterstützung der Kunden im First-Level-Support als Produktexperte.
• Organisation von Workshops für Ticketverkäufer und Beratung zu Plattformfunktionen.

Kenntnisse

Kundenorientierung

Digitale Affinität

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Erfahrung im Kundenbeziehungsmanagement

Ausbildung

Abschluss in Betriebswirtschaft

Abschluss in Kommunikation

Abschluss in Digitalisierung

Jobbeschreibung

Join the Ticketing Revolution!

vivenu was founded in Germany with a global mission: to redefine ticketing for event organizers worldwide. The event industry has long relied on outdated systems that fall short in today’s digital age. Our platform empowers organizers in sectors like sports, live entertainment, and cultural venues to fully customize their ticketing solutions to meet their unique needs and strategic goals.

We’ve achieved rapid growth while remaining profitable, and we’re expanding globally with offices in Europe and the U.S. Leading tech investors and industry experts such as the San Francisco 49ers as well as high-profile clients like Schalke 04, the Grammys, and the Hockenheimring already trust us.

As we continue to pursue our ambitious goals, we’re looking for passionate individuals to join our dream team. Are you ready to be part of the ticketing revolution?

As a Customer Success Manager (d/f/m) at vivenu, you will...

1. support our customers in first-level support as a product expert via email, chat, and calls to help them work more independently and efficiently
2. organize workshops for ticket sellers and potential customers and advise them on all features and benefits of the vivenu platform
3. collect customer feedback and use it to drive customer-oriented product and feature development together with our tech team
4. support the development of our customer experience team, organize onboarding for new colleagues, and conduct ongoing product training

We are looking for candidates who...

1. have successfully completed a degree, ideally with a focus on business administration, communication, or digitalization
2. possess strong customer orientation and digital affinity, as well as excellent communication and problem-solving skills
3. have excellent language skills in German and English
4. ideally have initial experience in customer relations and SaaS customer success management

At vivenu...
you are at the heart of the action. You are at the center of innovation, actively shaping the future of ticketing. You work in a dynamic environment that constantly evolves and presents new challenges.
you take real responsibility. You take ownership of your projects and decisions from day one. Your ideas and efforts have a direct impact on the company’s success.
we support your personal development. We invest in your professional and personal growth through coaching, mentoring, and workshops. Your development is important to us because your success is our success.
you benefit from great perks. In addition to the latest Apple hardware, we offer numerous extras like team-building events and unlimited access to drinks and snacks. Your well-being is our priority, so you can fully focus on your work.
we live inclusion proactively. We firmly value diversity and believe that different perspectives and backgrounds make our team stronger. We welcome all applications, regardless of gender, origin, sexual orientation, age, religion, or other individual characteristics. Everyone at vivenu has a place to contribute their skills and ideas. Innovation thrives on diversity.