Customer Success Manager

Andercore; Berlin; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Attractive salary

Performance-related bonus

Office in Berlin HQ

Zusammenfassung

Andercore, in Berlin, seeks a Customer Success Manager to renew and grow relationships with industrial customers, leveraging our AI-native platform and Salesforce CRM. You will work to maximize value, coordinate with multiple teams, and ensure seamless service.

Fluent German and English are essential, with a track record in B2B customer development. The role offers an attractive salary with performance bonuses in a fast-growing, international company.

Qualifikationen

• Completed studies in Business Administration or a comparable qualification.
• Experience with B2B customer development - ideally in customer success.
• Able to work in a fast-paced, international environment and manage multiple projects.
• Experience with CRM/CSM tools (Salesforce) and optional accounting/logistics tools (DATEV, TMS/TNT).
• Optional: experience in project management.

Aufgaben

• Renew and expand our product through our customers, ensuring they get the maximum benefit from working with us.
• Develop a comprehensive understanding of customers' typical business challenges and align our features to their needs.
• Identify risks for customers and address them with a mitigation plan.
• Strive for full utilization of customer orders, identify new opportunities, and collaborate with sales teams to drive growth.
• Network between customers and departments to maintain long-term relationships and support strategic development.

Kenntnisse

Customer success

B2B

Cross-functional collaboration

English fluency

German fluency

Ausbildung

Business Administration or equivalent

Tools

Salesforce

DATEV

TMS/TNT

Jobbeschreibung

About Andercore

Andercore is the AI-native supplier of industrial materials and goods for energy and infrastructure. We execute trade and distribution end-to-end, on our own account, at the speed of compute - and we are becoming the supplier of record for the entire industry.

Industrial procurement is a €900B market in Europe alone and the largest manual market on earth. 95% of customers have no direct access to global supply chains. Materials pass through four or five intermediaries before they reach a site, and 40% of the margin evaporates on the way. For decades, the operating system of this industry was people: people to source, negotiate, finance, ship, and sell.

We built the alternative from scratch. We are the supplier. We buy from global sources and sell to European customers on our own account. Our AI runs the full trade: sourcing, quality, pricing, sales, logistics, credit, and financing. One request. A firm quote in minutes. Delivered on time. For the customer, it feels like buying from their preferred local supplier. No warehouses. No fleet. No inventory risk. Every trade is pre-sold before it is bought.

We are also the credit counterparty. Customers are scored and insured in minutes and get up to 60 days of payment terms priced into the quote itself. The working capital behind every trade is bank-funded, not equity-funded.

Where we are today:

• Strong triple-digit-million euro turnover run rate, the majority of it from repeat customers

• Seven European markets live, sourced from suppliers across Asia and beyond

• 80+ people across Berlin (HQ), London, and Shanghai

• $90M raised in equity and debt, including our $40M Series B, from Atomico, Project A, Target Global, and Inven Capital - with working capital facilities from UniCredit and KfW

The margin is in the bits. The moat is in the atoms. We are building the supplier of record for industrial materials - and redefining how global trade works in one of the largest and most essential industries on earth.

What you will do

• You will be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us

• You will develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs

• You will always be one step ahead, identifying risks for customers and proactively addressing them with a mitigation plan

• You will strive for full utilization of customer orders, identify new opportunities, and collaborate with sales teams to drive growth and increase presence

• Where appropriate, you will network between customers and departments, maintaining long-term relationships with stakeholders to advance the strategic direction of our development

Who you are

• You have completed your studies in Business Administration or a comparable qualification and have relevant professional experience

• You are familiar with B2B customer development - ideally in the customer success field - and tracking all customer needs

• You are used to working in a fast-paced, international environment and can manage multiple projects and processes simultaneously

• You have experience with (CRM/CSM) tools (e.g., Salesforce), (optional) accounting tools (e.g. DATEV), and (optional) logistics tools (e.g. TMS/TNT)

• Optional: You have already gained experience in project management

• In addition to fluent German, you also have fluent English skills, French skills are a plus

What we offer

• A role to fulfill with entrepreneurial freedom and a pre-validated business model to push to the next level

• An experienced founding team (three companies, 2 exits)

• A future-proof job with an attractive salary as well as performance-related bonus payments in a successful and value-oriented company

• Collaboration with top tier investors and angles (incl. various unicorn founders) as well as leading market experts

• Beautiful office spaces, HQ in the centre of Berlin, multiple global locations

We are an equal-opportunity employer and welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, disability, or any other characteristic. We believe that diversity drives innovation, creativity, and collective strength.