Customer Success Manager

Approach People Recruitment; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in Berlin is seeking a Customer Success Manager to enhance client relationships and drive product adoption. The role entails managing customer interactions, developing success strategies, and collaborating with internal teams to ensure satisfaction. Ideal candidates should possess strong communication skills and relevant experience in customer success within the technology sector.

Leistungen

Performance bonuses based on success metrics

Comprehensive health and wellness benefits

Flexible working hours and remote work possibilities

Professional development opportunities

Qualifikationen

• 3 to 5 years of experience in customer success or account management.
• Demonstrated ability to manage multiple projects.
• Experience in a technology or SaaS environment is a plus.

Aufgaben

• Develop and maintain customer relationships for satisfaction and retention.
• Monitor customer health and identify upselling opportunities.
• Collaborate with sales and marketing teams for successful service delivery.

Kenntnisse

Communication

Interpersonal Skills

Problem Solving

Customer Orientation

Teamwork

Ausbildung

Bachelor’s degree or equivalent experience

Tools

Customer success software

Jobbeschreibung

Our client is a dynamic company based in Berlin, known for its innovative approaches and commitment to customer satisfaction. They are currently seeking a Customer Success Manager with a passion for enhancing client relationships and driving product adoption.

Responsibilities:

• Develop and maintain relationships with customers to ensure satisfaction and retention.
• Act as the primary point of contact for customers, addressing their needs and concerns.
• Monitor customer health and identify upselling or cross-selling opportunities.
• Collaborate with sales, product, and marketing teams to ensure the successful delivery of our services.
• Provide feedback to internal teams on customer insights and product improvements.
• Conduct regular check-ins with customers to review their product usage and overall satisfaction.
• Develop and implement customer success strategies that drive adoption and usage of our solutions.
• Prepare and present performance reports to customers and internal stakeholders.
• Participate in training and onboarding of new customers to ensure a seamless transition.
• Stay updated on industry trends and competitive landscape to better serve our customers.

Essential Qualifications:

• Bachelor’s degree or equivalent experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer-oriented mindset.
• Proficiency in using customer success software and tools.
• Ability to work independently and as part of a team.

Desired Experience:

• 3 to 5 years of experience in customer success, account management, or a related role.
• Demonstrated ability to manage multiple projects and priorities effectively.
• Experience working in a technology or SaaS environment is a plus.
• Proven track record of exceeding customer satisfaction and retention targets.
• Opportunity for performance bonuses based on customer success metrics.
• Comprehensive health and wellness benefits.
• Flexible working hours and the possibility for remote work.
• Professional development opportunities and continuous training.
• Work in a dynamic and collaborative environment with a focus on innovation.